Mortgage Administrator

**JOB DESCRIPTION**

VWR Capital Corp. is a small but dynamic financial services company headquartered in Langley, BC. We are seeking a cheerful, detail-orientated, full-time Mortgage Administrator to join our growing team.

VWR Capital Corp. (VWR) traces its roots back to the early 1990s when our founder and CEO saw the opportunity to establish a Mortgage Investment Corporation (MIC). Today, VWR has a portfolio of over $700 million in mortgages under administration across British Columbia, Alberta, Saskatchewan, Manitoba, and Ontario.

As a Mortgage Administrator, you will help us ensure that our clients receive exceptional customer service and support, while carefully maintaining a high level of accuracy and confidentiality. You will be responsible for managing various administrative aspects of a client’s mortgage and play a critical role in the overall client experience.

**KEY ACCOUNTABILITIES & RESPONSIBILITIES**
- Prepare and issue mortgage Renewal Documents within determined timeframes while ensuring accuracy.
- Review incoming Reporting Packages from lawyers, set up files in the database system and ensure that all information received is confirmed and correct.
- Review incoming State of Title Certificate’s (STC’s) and file accordingly.
- Follow up with borrowers following NSF payments (Returned payments) and reschedule make up payments.
- Ensure that all mortgages have current property insurance in place with VWR named as a loss payable.
- Transfer funds in a priority manner to appropriate law offices for new mortgages. (based on related experience)
- Prepare and send mortgage payout statements to requesting law offices/lenders within determined timeframes while ensuring accuracy. (based on related experience)
- Process mortgage payout transactions accurately and promptly. (based on related experience)
- Assist with all aspects of mortgage administration as required.
- Look for ways to improve and streamline mortgage processes to be more efficient and effective.

**SKILLS AND KNOWLEDGE**
- Exceptionally detail orientated with strong problem-solving skills.
- Ability to work in a fast-paced environment with multiple projects going simultaneously.
- Self-starter with excellent teamwork and collaborative abilities.
- Critical thinker who is able to review various mortgage related documents and determine if follow up is required.
- Strong work ethic and punctuality.
- Proficient with Microsoft Office specifically Excel, Word, and Outlook, and Google Suite.
- Able to navigate paperless systems, documents, and filing.
- Outstanding communication and interpersonal skills.
- Ability to handle sensitive information and maintain a high degree of discretion and confidentiality.
- Enthusiastic and genuine with a “how can I help?" positive attitude.
- Effective time-management skills.
- Ability to learn quickly with a flair for multi-tasking.
- Flexibility to be able to move between activities and duties quickly if priorities change.
- A Business or Financial Services Diploma and/or mortgage or real estate experience is an asset.

**EXPERIENCE**:
You should have a minimum of 3-5 years of office administration or relevant experience. Previous mortgage administration, banking, or conveyancing experience is preferred. A Criminal Record check is required.

**PERSONAL VALUES**

Highly aligned with VWR Capital Corp. organizational values, including:
**Integrity**:

- Take pride in doing what is right. Act from a place of integrity in all dealings.

**Collaboration
- **Maintain and build effective working relationships with internal and external stakeholders.

**Accountability
- **Take ownership in activities, knowledge, learning, decision making & reputation.

**Passion
- **Committed in heart and mind. Take initiative.

**Focus
- **Set goals and have the tenacity to stay the course.

**COMPENSATION DETAILS**
- Full-Time Position
- Salary compensation paid semi-monthly, $55,000.00-$65,000.00 based on experience
- Office-based position out of our Langley location
- Hours are Monday to Friday, 9:00am to 5:00pm
- Extended Health Benefits + Health Spending Account provided after 3 months
- Participation in annual bonus program
- Group RRSP matching (3%) provided after 1 year
- 2 or 3 weeks paid vacation - based on experience
- 5 days paid sick leave

**Salary**: $55,000.00-$65,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Langley, BC V2Y 1R7: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have any mortgage or real estate experience?

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Administrative: 3 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Expected start date: 2024-01-08