Program Assistant

2 weeks ago

Toronto, Canada SaaS Academy Full time

**About SaaS Academy**
- The SaaS Academy Team is on a mission to help Software as a Service (SaaS) companies grow to new heights through world-class coaching and training.
- Our CEO, Dan Martell is an award-winning entrepreneur and investor who has founded multiple companies. He was named Canada's top angel investor and he's completed over 40+ investments with amazing companies like Udemy, Intercom, and Unbounce.

**Program Assistant** (executive/admin/operations asst.)

U.S. / Canadian time zones required

**Salary**: $60,000 - 70,000 USD | Unlimited PTO | Fully Remote | Generous Benefits

**About the Role**

We're hiring a Program Assistant role for the Growth Accelerator program.

This is an executive assistant function to the Head of Program. The primary purpose of the role is to own program support tasks that enable program upgrades, deliver more value to the customer base, develop cross-program collaboration, and ultimately drive commercial outcomes for the business at scale.

The Program Assistant role has the growth potential to become a customer-facing role, and includes three primary components:

- **Support the Head of Program**: managing inbox, client check-ins, scheduling, and calendar management to prioritize work that keeps pace with Quarterly and Yearly Goals
- **Own administrative processes**: including creative projects surrounding content planning, expert speaker research, content delivery, and general program improvement as designated by the Head of Program

Success for this role will be evidenced by the following achievements that will be collaboratively achieved by working with the Head of Program to:

- Increase capacity for Head of Program to drive growth and optimize program delivery
- Increase overall value delivered to clients - resulting in increased renewals and lower churn
- Improve program documentation and playbook organization
- Increase overall value delivered to clients - resulting in increased renewals and lower churn

Here are metrics you are responsible for owning:

- Inbox management
- Own Program communication channels (e.g. Facebook Group): communication planning; plan monthly content calendar and copy; create client engagement reports 3x weekly and new member posts
- Event preparation and follow up communication
- Administrative tasks as needed

**Experience and Qualification**

Core Skills:

- Attention and appreciation for detail
- Resourcefulness
- Strong organizational skills
- Collaborator
- Open-minded critical thinker (where improvements can be made)
- Team player

Relevant Experiences:

- Executive Assistant or Client Support background
- Hubspot reporting and management (ideal but not required)
- Project Management skillset

**Benefits and Hiring Process**
- Generous Benefits: We offer Unlimited PTO, health benefits, development training, and a robust and nourishing culture & team that is world-class
- We're a fully remote team; you'll want to be comfortable working online (using tools like Slack, Zoom, and Hubspot)

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