Program Assistant

1 week ago

Toronto, Ontario, Canada Royal Ontario Museum Full time
WHO WE ARE
Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.

As we continue to work toward our goals to transform and evolve as one of the world's foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values.

WHO WE NEED
Are you passionate about museum learning and dedicated to creating an inclusive and welcoming experience for all visitors? ROM is seeking a Programs Assistant to support the Community Engagement & Lifelong Learning team in delivering engaging and meaningful programs. In this role, you will be the first point of contact for visitors, ensuring a smooth and welcoming entry experience while assisting with program logistics and administrative tasks. You will play a key role in fostering a warm and inclusive environment, particularly for first-time museum visitors and vulnerable learners. If you thrive in a dynamic, community-focused role and are committed to making museum experiences accessible and engaging for all, we encourage you to apply

HOW YOU WILL MAKE AN IMPACT
  • Greeting and assisting program attendees – scanning tickets, checking guest lists, and ensuring a smooth entry process.
  • Coordinating community group arrivals – distributing tickets or wristbands, providing essential visit information, and facilitating an organized entry experience.
  • Providing exceptional visitor support – answering questions, addressing concerns, and fostering a positive and inclusive environment.
  • Assisting with program logistics – setting up signage, preparing materials, coordinating food drops, and ensuring smooth event execution.
  • Supporting speakers and facilitators – guiding them to program locations and helping with setup.
  • Supporting coordinators with program delivery as needed – engaging with participants through conversations, facilitating art-making activities, and encouraging active participation, particularly among ESL learners, by fostering inclusive and meaningful small-group discussions.
  • Managing administrative tasks – responding to emails and phone inquiries, printing documents, and maintaining organized communication through a shared email account.
  • Creating a welcoming and accessible environment – ensuring programs are inclusive and engaging for all visitors, especially first-time attendees and vulnerable learners.
WHAT YOU BRING
  • At least one (1) year of post-secondary education in a relevant field.
  • A minimum of two (2) years of experience in a customer-facing role, preferably in museums, cultural institutions, or community-based programs.
  • Experience working with vulnerable communities is a significant asset.
  • Excellent interpersonal and communication skills – engaging effectively with visitors of diverse ages, abilities, and language fluency.
  • Strong problem-solving and adaptability skills – able to work independently and collaboratively in a fast-paced environment.
  • Ability to multitask and stay organized – managing logistics, visitor inquiries, and administrative tasks efficiently.
  • Proficiency in Microsoft Office (Outlook, Excel, Word) – supporting administrative responsibilities.
  • Flexibility with scheduling – available for evening and weekend shifts, with weekday daytime shifts during peak visitor periods (March Break, July, and August).
  • Bilingualism is an asset – particularly in French or other languages commonly spoken in Ontario, such as Mandarin, Cantonese, Punjabi, Urdu, Tagalog, Spanish, Portuguese, Arabic, or American Sign Language (ASL).
SALARY & TERMS OF EMPLOYMENT
  • START DATE: April 2025
  • OPEN DATE: March 12, 2025
  • CLOSE DATE: March 28, 2025
  • STATUS: Part-time contract
  • EMPLOYEE GROUP: OPSEU Local 543
  • HOURLY RATE: $26.60 - $30.41
  • SCHEDULE: Up to 24 hours weekly
  • PROBATIONARY PERIOD: 420 hours or six (6) months
  • LOCATION (onsite): Toronto, ON
WHAT TO EXPECT IN OUR INTERVIEW PROCESS
  1. Initial conversation: A 30-minute virtual conversation with a Recruiter to discuss your interest in the role and ROM and how you can make an impact.
  2. First interview: A 1-hour in-person or virtual interview with the Hiring Manager and a member of the HR team. This in-depth interview will focus on your skills and how they align with the team's and ROM's needs.
  3. Second interview: A 1-hour in-person meeting with the Hiring Manager and relevant team members. You may be asked to present a pre-assigned case study and discuss scenarios relevant to your role. Depending on the position, you might also be given a tour of ROM and receive a preview of your responsibilities and interactions.
  4. Third Interview: a final interview with key stakeholders.
**All virtual conversations and interviews will be conducted via Microsoft Teams and may be recorded.**

WHY PEOPLE CHOOSE ROM
  • Cultural engagement: Daily interactions with Toronto's diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences.
  • Continuous learning: At ROM, expertise and continuous skill development are paramount. Our culture of curiosity and open-mindedness fosters growth beyond traditional career paths.
  • Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts, global history, cultural diversity, and leveraging digital technologies to enhance accessibility.
  • Team & culture: ROM promotes a positive workplace with collaborative, supportive teams that encourage creativity and innovation. We value new ideas and collective problem-solving.
  • Academic collaboration: We are committed to education, partnering with universities and providing student resources, underscoring our dedication to research and accessibility.
If you're excited about this role, even if your experience differs from the specific requirements, we encourage you to apply. We're keen to meet candidates who can contribute their talents to our goals, and will consider an equivalent combination of knowledge, skills, education, and experience.

COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, & ACCESSIBILITY
At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.

We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at careers@rom.on.ca for assistance.

APPLY NOW

Apply today and help us create a collaborative, diverse, inclusive, and equitable space where creativity and learning flourish.

Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references, and, other checks depending on the role.

#LI-Onsite

#J-18808-Ljbffr

  • Program Assistant

    1 week ago

    Toronto, Ontario, Canada Ocean State Job Lot Full time

    CAMH has a number of current career opportunities for you to consider. Select a job title to view the description and apply online.Program Assistant - Forensic General Unit BThrough its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize...

  • Program Assistant

    6 days ago

    Toronto, Ontario, Canada Ocean State Job Lot Full time

    CAMH has a number of current career opportunities for you to consider. Select a job title to view the description and apply online.Program Assistant - Forensic General Unit BThrough its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize...

  • Program Assistant

    3 weeks ago

    Toronto, Ontario, Canada Ocean State Job Lot Full time

    CAMH has a number of current career opportunities for you to consider. Select a job title to view the description and apply online.Program Assistant - Crisis Critical Care Treatment Unit 6Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery,...

  • Program Assistant

    3 weeks ago

    Toronto, Ontario, Canada Baycrest Full time

    The Terraces Memory Care has an opportunity for aPROGRAM ASSISTANT (MAVEN)Position Type: Permanent Part-timeShift Type: Day, alternate weekends (subject to change)Hourly Pay Rate: $26.05 - $26.72Bi-Weekly Hours: 30 HoursHours of Work: 7.5 hrs /shiftPosting Number: 8414Date Posted: November 7, 2024Internal Closing Date: November 18, 2024Job Summary:Program...

  • Program Assistant

    2 weeks ago

    Toronto, Ontario, Canada Ocean State Job Lot Full time

    CAMH has a number of current career opportunities for you to consider. Select a job title to view the description and apply online.Program Assistant - Crisis Critical Care Treatment Unit 4Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery,...

  • Program Assistant

    1 week ago

    Toronto, Ontario, Canada Ocean State Job Lot Full time

    CAMH has a number of current career opportunities for you to consider. Select a job title to view the description and apply online.Program Assistant - Crisis Critical Care Treatment Unit 4Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery,...

  • Program Assistant

    2 weeks ago

    Toronto, Ontario, Canada Royal Ontario Museum Full time

    WHO WE AREOpened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a...

  • Program Assistant

    1 week ago

    Toronto, Ontario, Canada Royal Ontario Museum Full time

    WHO WE ARE Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a...

  • Program Assistant

    3 weeks ago

    Toronto, Ontario, Canada Ocean State Job Lot Full time

    CAMH has a number of current career opportunities for you to consider. Select a job title to view the description and apply online.Program Assistant - Crisis Critical Care Treatment Unit 4Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery,...

  • Program Assistant

    2 weeks ago

    Toronto, Ontario, Canada Ocean State Job Lot Full time

    CAMH has a number of current career opportunities for you to consider. Select a job title to view the description and apply online.Program Assistant - Crisis Critical Care Treatment Unit 4Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery,...

  • Program Assistant

    1 week ago

    Toronto, Ontario, Canada Ocean State Job Lot Full time

    CAMH has a number of current career opportunities for you to consider. Select a job title to view the description and apply online.Program Assistant - Crisis Critical Care Treatment Unit 4Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery,...

  • Training Program Assistant

    6 days ago

    Toronto, Ontario, Canada County of Brant Full time

    Job Summary:The County of Brant is seeking a highly motivated individual to assist with the instruction of swimming lessons at the Paris Community Pool and Splash Pad. This is an excellent opportunity for someone who is enthusiastic about working in a dynamic aquatics environment.About the Role:As a Training Program Assistant, you will be responsible for...

  • International Program Assistant

    5 days ago

    Toronto, Ontario, Canada York Region District School Board Full time

    We have an excellent opportunity for post-secondary students looking to experience an International ESL setting. If you are looking to join a community of professionals working to make a difference in the lives of so many young people, we may just have that opportunity for you The Niagara Catholic District School Board's International Education Division is...

  • Program Assistant Specialist

    3 days ago

    Toronto, Ontario, Canada Manitoulin-Sudbury District Social Services Administration Board Full time

    **About the Opportunity**">The Manitoulin-Sudbury District Services Board is seeking a skilled professional to fill the role of Integrated Program Assistant within its Integrated Human Services Department in Espanola. This position involves collecting and analyzing client information to provide recommendations for community housing, child care, and social...

  • Summer Program Assistant

    4 days ago

    Toronto, Ontario, Canada ErinoakKids Center for Treatment and Development Full time

    SUMMER PROGRAM ASSISTANTSupporting ErinoakKids therapeutic summer programsLocations: Brampton, Mississauga and OakvilleTemporary Full Time - 37.5 hours per weekJune 30th – August 22nd, 2025Work Arrangement: CommunityNew PositionCompensation Range: $18.55 - $21.83/ hourPosition Summary:ErinoakKids is currently seeking an energetic Summer Program Assistant...

  • Program Assistant

    2 days ago

    Toronto, Ontario, Canada Ocean State Job Lot Full time

    CAMH has a number of current career opportunities for you to consider. Select a job title to view the description and apply online.Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is...

  • Program Assistant

    14 hours ago

    Toronto, Ontario, Canada Ocean State Job Lot Full time

    CAMH has a number of current career opportunities for you to consider. Select a job title to view the description and apply online.Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is...

  • Assistant Regional Representative Guidelines

    2 days ago

    Toronto, Ontario, Canada Beer Judge Certification Program Full time

    Assistant Regional Representative GuidelinesRegional Representatives shall, as needed to best serve their region, propose Assistant Regional Representatives to the BJCP Board for approval by a simple majority vote. Assistant Representatives work within regions at the local level and are selected to be in proximity to clusters of BJCP judges and activity....

  • Assistant Regional Representative Guidelines

    10 hours ago

    Toronto, Ontario, Canada Beer Judge Certification Program Full time

    Assistant Regional Representative GuidelinesRegional Representatives shall, as needed to best serve their region, propose Assistant Regional Representatives to the BJCP Board for approval by a simple majority vote. Assistant Representatives work within regions at the local level and are selected to be in proximity to clusters of BJCP judges and activity....

  • Program Support Assistant

    3 days ago

    Toronto, Ontario, Canada Ocean State Job Lot Full time

    Job OverviewThe Clinical Care Program at CAMH is currently seeking a full-time temporary (6 months) Program Assistant to work on the Crisis Critical Care Unit 4.This role involves shift rotation and weekend work, providing flexibility and variety in your schedule.About the Team:Inter-professional team environment with opportunities for collaboration and...