Front Desk Agent

2 days ago


Cambridge, Canada Homewood Suites by Hilton CambridgeWaterloo Full time

**DUTIES AND RESPONSIBILITIES**
- Run all night audit programs and complete paperwork involved to reconcile daily hotel transactions in a timely and accurate manner.
- All other duties assigned to night auditor.
- Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepare for group check in and out and VIP arrivals; become informed of events/functions in the hotel during the shift.
- Check guests in and out of the hotel; process customer payments according to established policies and procedures.
- Respond to guest requests promptly; promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase satisfaction.
- Resolve guest complaints to the satisfaction of the customer; communicate any follow up information
- Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges
- Provide a professional image at all times through appearance and dress
- Follows company policies and procedures.
- Capable of working a variety of shifts with mínimal supervision

**ESSENTIAL SKILLS**
- Basic accounting and bookkeeping
- Reading text, Writing, and Communication; Working with others
- Problem solving; Decision making and critical thinking; Significant use of memory
- Job task planning and organizing; Finding information
- Computer use

**Job Types**: Full-time, Permanent

**Salary**: $15.00-$16.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Night shift

**Experience**:

- Hotel & Accommodations Guest Services Staff: 1 year (preferred)
- Customer service: 1 year (preferred)


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