Autobody Shop Estimator

3 days ago


Toronto, Canada Milford Auto Collision Full time

We are currently seeking an Estimator/Repair Planner who is self motivated and has the ability to examine the damages on vehicles and prepare estimates accordingly using our software systems. The Estimator/Repair Planner will determine the costs associated with repairing, restoring, upgrading, and replacing damaged parts.

**Duties & Responsibilities**:

- Treat each customer encounter with best in class customer service
- Inspect vehicles for damages and evaluate using visual inspection, mechanical testing devices, road tests and information provided by the customer
- Estimating the costs and times for the repair and restoration of each vehicle.
- Collect insurance estimates after reviewing damage
- Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
- Ensure compliance with all insurance client requirements, processes and metrics
- Ensure compliance with Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery
- Communicate all customer requests and needs to appropriate team members
- Provides positive energy when greeting customers in person and on the phone Understanding of all required Insurance programs and procedures
- Participate in daily “production walks” with the Management Team, as required Support all team members when required
- Coordinating work processes with the technicians and other departments of the organization
- Following automobile industry safety norms and standards
- Customer service, which include, but are not limited to: answering all customer inquiries and explaining the complete repair process in detail to ensure the customer has a clear undetrstanding of their repair estimate

**Qualitications and Skills**:

- Minimum 2 years experience of estimating/collision theory
- Proficient in RepairCenter, Mitchell Connect, eClaims and Audatex software systems
- Strong knowledge of all aspects related to the mechanical operation and body structure of various automobiles and light duty trucks
- Solid knowledge of the Automotive and Collision industry
- Familiar with insurance company policies & procedure
- Prior experience working in a similar role
- Salary based on experience.

**Salary**: $45,000.00-$74,490.00 per year

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Day shift

**Experience**:

- Auto-Body Estimator: 2 years (preferred)



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