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Autobody Shop Estimator

1 month ago

Toronto, Canada Milford Auto Collision Full time

We are currently seeking an Estimator/Repair Planner who is self motivated and has the ability to examin the damages on a vehicle and prepare estimates accordingly using Mitchell Connect, Mithcell Ultramate and/or Audatex Qapter. The Estimator/Repair Planner will determine the costs associated with repairing, restoring, upgrading and/or replacing damaged parts.

**Duties & Responsibilities**:

- Treat each customer encounter with best in class customer service
- Inspect vehicles for damages and evaluate using visual inspection, mechanical testing devices, road tests and information provided by the customer
- Estimating the costs and times for the repair and restoration of each vehicle.
- Collect insurance estimates after reviewing damage
- Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
- Ensure compliance with all insurance client requirements, processes and metrics
- Ensure compliance with Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery
- Communicate all customer requests and needs to appropriate team members
- Provides positive energy when greeting customers in person and on the phone Understanding of all required Insurance programs and procedures
- Participate in daily “production walks” with the Management Team, as required Support all team members when required
- Coordinating work processes with the technicians and other departments of the organization
- Following automobile industry safety norms and standards
- Customer service, which include, but are not limited to: answering all customer inquiries and explaining the complete repair process in detail to ensure the customer has a clear undetrstanding of their repair estimate
- Participate in monthly Health & Safety and staff meetings (when required)
- Attend training information sessions and workshops (if required) to assist in maintaining the companies KPI's by maximizing their role performance

**Qualitications and Skills**:

- Minimum One year experience of estimating/collision theory
- Team Player with a positive attitude and can work well with others.
- Proficient in RepairCenter, Mitchell Connect, Mitchell Ultramate and Audatex Qapter
- Strong knowledge of all aspects related to the mechanical operation and body structure of various automobiles and light duty trucks
- Solid knowledge of the Automotive and Collision industry
- Familiar with insurance company policies & procedure
- Prior experience working in a similar role, sales oriented and driven to generate new collision business
- Customer Service oriented, you would require to have excellent people skills when interacting directly with customers and co-workers
- Excellent telephone manners/skills
- Valid G driver's license with a clean driving record
- Salary based on experience

**What We Offer**

We are a Family run locally owned business who thrives on maintaining a reputation that superseeds any expectaion.
- Salary based on experience (Competitive Wages)
- Full-time employment with Group Benefits (Heath & Dental)
- Paid training and personal growth opportunities
- Positive environment
- Management that will truly appreciate your drive, skills, and abilities in your job
- Employee celebrations (BBQs, birthday, holiday parties, staff events)

If you feel you will be well suited for the position and want to join our Amazing Team then we want to hear from you.

**Salary**: From $60,000.00 per year

Schedule:

- Day shift

Application question(s):

- Do you have experiece using Mitchell Connect or Audatex and other related software programs?

**Experience**:

- Estimating/Repair Planning: 2 years (required)
- Auto-Body Estimator / Repair Planner: 2 years (required)

Licence/Certification:

- valid canadian working permit (required)

Work Location: In person