Assistant Front Store Manager

2 weeks ago

Toronto, Canada Shoppers Drug Mart Pharmaprix Full time

**Location**:
4865 Leslie St., Toronto, Ontario, M2J 2K8

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

**Why this role is important?**

**SUMMARY**:
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor.

**DUTIES & RESPONSIBILITIES**:
**Operations**
- Role models best practice customer service at Shoppers Drug Mart
- Supports Loss Prevention processes related to cash management and Front Store processes to minimize risk
- Participates in hiring/onboarding of new cashiers
- Ensures all Cash staff have completed cash training and customer service training through SDMU
- Identifies and trains Supervisors from existing cashiers where possible
- Follows up with Supervisors to ensure communication cascade for evening /weekend huddles and timely updates as required
- Update Process Board with tasks from store walk
- Ensures tasks get accomplished in a timely fashion
- Ensures that backroom inventory management initiative (BIMI) is to standard at all times
- Generates daily low stock report and provides to merchandisers/section captains
- Communicates expected deliveries with receiver to develop an action plan for receiving
- Role models and monitors adherence to receiving principles focusing on totes first and sorting techniques

**Customer Service**
- Proactively engages customers with increased focus during peak traffic times
- Assists FSM to ensure all product-related processes are implemented effectively
- Highlights new products, reinforces with staff the need to share upcoming events with customers, recognizes CSI performers during Daily Huddle / Shift
- Coaches and trains all new merchandising hires on Store Standards
- Ensures that exceptional customer service is provided beyond expectation, as outlined in the Store Operating Standards
- Ensures employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge)
- Answers inquiries (ie. location of product, rainchecks) and resolves customer complaints according to guidelines
- Demonstrates product knowledge and familiarity with location of products throughout the store
- Empowers employees to ensure customer satisfaction

**Marketing and Merchandising**
- Oversees implementation of store marketing programs
- Spotlights new or exclusive products at daily huddles
- Ensures staff know about upcoming events to share with customers
- Recognizes CSI performers
- Assists the FSM in adherence to all marketing programs and initiatives, which may include: 1) Retail price management 2) Planograms, core programs, and merchandising techniques 3) Flyer implementation and local advertising initiatives
- Creates and maintains proper displays to reflect seasonal and promotional programs
- Ensures value events are set-up and taken down according to schedule
- Works with FSM to ensure signage in the store reflects current programs, policies, and procedures
- Responsible for replenishment orders in absence of FSM

**Human Resources**
- Assists in the hiring process for Front End Cashiers/Supervisors (recommend to FSM)
- Ensures staff is properly trained in all aspects of their role and provides on-going coaching and instructions
- Assists in ongoing employee performance management and development, including performance reviews, progressive discipline with FSM
- Complies with employment legislation
- Ensures employees comply with all policies and procedures

**Finance**
- Assists in achieving projected sales growth targets
- Assists in effective expense management

**General**
- Complies with all health and safety regulations
- Complies with all store policies and procedures
- Complies with loss prevention policies and procedures and ensures they are executed in the department
- Ensures Store Standards are followed
- Maintains confidentiality in all matters pertaining to Shoppers Drug Mart franchised business and its operation
- Perform other duties as assigned

**Management/Supervision/Leadership**
- Provides support to all non Rx parties within the local store
- Provides direction under the guidance of FSM

**QUALIFICATIONS**

**Planning, Judgement and Decision Making**
- Independent thinking and decision making - Makes decisions when dealing with issues or problems that occur when the FSM is not available. Consultation with the FSM for significant changes.
- Ability to plan, coordinate and delegate assignments as well as the ability to provide coaching to employees
- Planning and preparation for Inventory management
- Monitor service levels on SKUs to control inventory
- Identify overstock and develop a clearance strategy
- Identify and recognize superior performance of employees

  • Assistant Front Store Manager

    1 day ago

    Toronto, Canada Shoppers Drug Mart Pharmaprix Full time

    Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. **Why this role is important?** **SUMMARY**: To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store...

  • Assistant Front Store Manager Lg Frmt

    1 month ago

    Toronto, Canada Shoppers Drug Mart Pharmaprix Full time

    **Location**: 2223 Bloor St. W, Toronto, Ontario, M6S 1N7 Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. **Why this role is important?** **SUMMARY**: To assist the Front Store Manager (FSM) in managing the human, physical and...

  • Assistant Front Store Manager

    1 month ago

    Toronto, Canada Shoppers Drug Mart Pharmaprix Full time

    All referred applicants must first be submitted through Workday by a current Loblaw Colleague._ Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country’s largest employers, coupled with our commitment...

  • Assistant Store Manager

    1 month ago

    Toronto, Canada Kal Tire Full time

    Reporting to the Store Manager, Kal Tire is hiring versatile Assistant Store Managers in the Greater Toronto Area (GTA) stores. You will be responsible for assisting the store manager in the day-to-day management of the store. You will influence and mentor others to fit into a strong cultured team at this location. As a front-line leader, you play a variety...

  • Assistant Store Manager

    22 hours ago

    Toronto, Canada Farm Boy Full time

    Company Description At Farm Boy, it is our mission to create a fun, fresh experience for all! Whether you are a team member or a customer, Farm Boy is passionate about creating a unique fresh food shopping experience and ensuring that we deliver on our commitments. As we continue to grow within Ontario, Farm Boy is excited to welcome new team members...

  • Store Manager

    18 hours ago

    Toronto, Canada Adidas Full time

    Purpose: The Brand Halo Store Manager supports the Senior Store Manager in managing a high-volume, strategically positioned Brand Halo store that represents the adidas brand and product in the most impactful way. The Front of House (FOH) Store Manager is responsible for daily operations of the sales floor and leadership of FOH team members. As part of...

  • Assistant Front Office Manager

    18 hours ago

    Toronto, Canada Chelsea Hotel, Toronto Full time

    The Assistant Front Office Manager provides leadership and direction for Front Desk Colleagues, ensuring that the service standards and policies of Chelsea Hotel are met. Reporting to the Front Office Manager, the Asst. Front Office Manager promotes a positive morale among the Front Des Team. The Asst. Front Office Manager is also responsible for the day to...

  • Assistant Front Office Manager

    1 month ago

    Toronto, Canada Marriott International, Inc Full time

    **Job Number** 22210232 **Job Category** Rooms & Guest Services Operations **Location** W Toronto, 90 Bloor Street East, Toronto, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and supervising staff on a...

  • Assistant Front Office Manager

    4 days ago

    Toronto, Canada Marriott International Full time

    **Job Number** 22210232 **Job Category** Rooms & Guest Services Operations **Location** W Toronto, 90 Bloor Street East, Toronto, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and supervising...

  • Assistant Front Office Manager

    6 days ago

    Toronto, Canada One King West Hotel & Residence Full time

    We are seeking a highly motivated and skilled Assistant Front Office Manager to join our team. As the Assistant Front Office Manager, you will play a key role in ensuring the smooth operation of our front desk and providing exceptional customer service to our guests. If you have a passion for hospitality and enjoy working in a fast-paced environment, we...

  • Assistant Store Manager

    4 days ago

    Toronto, Canada Roots Full time

    WHY JOIN ROOTS? Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet. In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a...

  • Assistant Store Manager

    1 month ago

    Toronto, Canada Metro Full time

    Position Title: Assistant Store Manager Position Type: Permanent Requisition ID: 37532 Banner: Food Basics Employment Type: Full-Time Looking for Assistant managers in the following areas: Owen Sound Port Elgin Hanover SUMMARY: Assists the Store Manager in providing day to day management of the store including growing sales, staffing,...

  • Assistant Store Manager

    1 month ago

    Toronto, Canada Metro Full time

    Position Title: Assistant Store Manager Position Type: Permanent Requisition ID: 37517 Banner: Food Basics Employment Type: Full-Time Looking for Assistant managers in the following areas: Kitchener - Waterloo Guelph Cambridge SUMMARY: Assists the Store Manager in providing day to day management of the store including growing sales,...

  • Assistant Store Manager

    2 days ago

    Toronto, Ontario, Canada Roots Full time

    Assistant Store Manager Stockyards - Store 194, 45 Gunns Rd, Unit 101, Toronto, Ontario, Canada Req #915 Monday, May 6, WHY JOIN ROOTS? Roots is not only a brand, it's a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier...

  • Assistant Front Office Manager

    3 days ago

    Toronto, Canada Delta Hotels by Marriott Toronto Airport Full time

    **Job description** The Delta Hotels by Marriott Toronto Airport & Conference Centre, 433 premium guestroom hotel with its 60,000 sq. ft. of meeting space, a full service Starbucks and four additional dining venues is located near Toronto's Pearson International Airport, featuring a new streamlined design to allow guests the essentials needed for both...

  • Assistant Front Office Manager

    5 days ago

    Toronto, Canada DoubleTree by Hilton Toronto Downtown Full time

    Position Description - Are you looking for an exciting career change at a bustling Downtown property? Join the dynamic Management team at the DoubleTree by Hilton Toronto Downtown in the exciting role of Assistant Front Office Manager._ - Located in the heart of Downtown Toronto, The DoubleTree by Hilton Toronto Downtown boasts of 490 guest rooms and 13,500...

  • Assistant Store Manager

    4 weeks ago

    Toronto, Canada SoleQuest Inc. Full time

    As the Assistant Store Manager, you will play a pivotal role in driving the success of our retail store. Your primary objective will be to exceed the store's financial goals by creating a top-notch shopping experience for our valued customers. You will assist the leadership team in various responsibilities, including managing merchandise and inventory,...

  • Assistant Front Office Manager

    1 month ago

    Toronto, Canada DoubleTree by Hilton Toronto Downtown Full time

    Position Description - Are you looking for an exciting career change at a bustling Downtown property? Join the dynamic Management team at the DoubleTree by Hilton Toronto Downtown in the exciting role of Assistant Front Office Manager, who has a passion for guests services and leading a big team of professionals._ - Located in the heart of Downtown Toronto,...

  • Assistant Store Manager

    1 month ago

    Toronto, Canada Dollarama L.P. Full time

    Are you ready for your next career opportunity?If you are looking to manage with a highly visible, hands-on approach and provide the leadership and vision to fuel the growth of a successful Canadian business, then we are the right place for you!The Assistant Store Manager provides support to the Store Manager in overseeing the daily retail store operations,...

  • Veterinary Assistant

    1 month ago

    Toronto, Canada Front Street Animal Hospital Full time

    **Job Summary** **Front Street Animal Hospital is looking for a full time Veterinary Assistant** When pets come to Front Street Animal Hospital they have an entire entourage there to assist them through treatment and recovery. Veterinary assistants are the staff members who perform the smallest tasks and make the biggest difference. Veterinary Assistants...