Security Concierge

5 months ago

Edmonton, Canada Boardwalk Full time

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide competitive wages, profit-sharing, and amazing benefits like flexible group medical and dental, fitness reimbursement, training and development, group RRSP matching, rental discounts, and more

We are looking for a Security Concierge to join our Team By using the latest technologies, we offer all our Resident Members the comfort and peace of mind that comes with knowing they are safe and secure. If you think quickly on your feet and can deliver excellent customer service, we would love to meet you

**Night shift, 4 on/4 off, 5pm to 4am**

**Responsibilities**:
Be a visual presence on site to ensure the health, comfort and safety of our Customers
Provide excellent customer service, by opening doors, assisting with bags et
Site visits, patrol on foot exterior and interior property. Inspect all walkways, stairs, water drainage on side of building, building numbers, vacant ground level apartments, trees, tool shed, gravel boxes, benches, office/maintenance shop, garbage bins, fire hydrants, lights, recreational areas, entrances and exits.
Ensure all signs are clearly visible and do not need any repairs.
Inspect parking areas, Look for damaged or abandoned vehicles, license plates with expired plates, or missing plates, visitor parking, pot holes
Replace burnt out lights as needed.
Pick up garbage
Snow removal as required
Touch-up painting as required
Phone check in with Customer Service
Ensure Image Wear is clean, neat and recognizable to customers
Complete all reports and sent them to the Leader daily
Ensure all correspondence with Customers is noted in Tenant Memo field
Respond to lock out, noise complaints, On Call Maintenance assistance
Complete other tasks assigned by the Leader
Must have valid Drivers license and vehicle.

**Experience and Educational Requirements**:
2 years Customer Service and or Security Experience preferred
Security License required

**Technical Requirements**:
Computer experience is required with web based programs preferred
Ability to learn and adapt quickly to changing systems and new technology
Familiarity with computer tablets is an asset

**Non-Technical Requirements**:
Strong commitment to providing excellent customer service
Dedicated to building better communities for all our Customers and surrounding communities
Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained
Excellent listening and telephone etiquette skills
Exceptional problem-solving and decision-making capabilities
Strong planning and organizational skills coupled with ability to multi-task and prioritize
Excellent time-management skills
Ability to handle sensitive and confidential matters
Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding
Ability to work independently (self managed) and with other Associates in a team environment
Ability to learn quickly, adapt to change and be flexible in nature
Displays a high level of initiative and commitment to success (striving toward Boardwalk’s mission statement)
Demonstrates a positive attitude, enthusiasm and assertiveness
Ability to spend up to eight hours walking, standing, climbing stairs, lifting
Ability to maneuver or lift up to 10kg with the proper equipment

Interested applicants are invited to submit a cover letter and resume.
- _____________________________
Ready to shape the future of our communities? Come work with us and learn where doing what you love means never working a day in your life

Deeply rooted in family spirit and humility, Boardwalk’s five core values of integrity, associates, teamwork, customer service and social responsibility are more than just words - they are a way of life. Coupled with our Golden Foundation of ‘treat others as you would like to be treated,’ ‘be good,’ ‘love community’ and ‘have fun,’ we believe in happiness and creating the most memorable experiences for both our Associates and Resident Members, continually looking for new and innovative ways to enhance and strengthen all our Boardwalk communities.

We hope these values speak to you as they speak so meaningfully to us

As we continue to grow, we remain unwavering in our commitment to providing Resident Members with the best quality rental communities. This same commitment means Boardwalk is always seeking individuals who have a positive attitude, are energetic and passionate, self-driven, productive, have the capacity to deliver high-quality results and who believe in the power of teamwork.

Together, with you as part of our team, we will continue to create meani

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