Concierge Account Manager, Personal Insurance

5 months ago

Edmonton, Canada NFP Corp Full time

**Business Line: Retail Personal Lines**

**Hours Per Week**:35 (Full-Time)

**Job Duration**: Full-Time, Permanent

***

**About the Role**

Regardless of their individual specialties, each personal lines team member has one thing in common: a personal responsibility for getting you the answers, support, or services you need, when you need them. We’re looking for an experienced Client Manager who will leverage their industry knowledge and expertise to provide front-line counselling to our Concierge clients about their personal insurance coverage. Concierge Service is a small, dedicated team of brokers who offer a unique value proposition to NFP VIP Clients including: Clients with multiple lines of business with NFP, emerging wealth clients and NFP Employee Files

**What You’ll Do**
- Provide exceptional “One Stop Shop” customer service to clients including sales, service, and retention efforts to this group of clients.
- Collaborate with our PCG, Commercial, and other lines of business teams to offer an exceptional experience with NFP clients
- Contribute to premium growth targets by upselling appropriate coverages and referring business to other lines where applicable
- Stay up to date with insurer partner products, offerings, and market intelligence

**What You Bring**
- **AB General 1 is a must, RIBO and other provincial license's would be considered an asset**:

- Professional insurance designation is a plus (such as CAIB, CIP, CRM, etc.)
- Typically, more than 5 years of personal lines experience.
- Proven experience working and managing a high volume of clients
- Excellent computer skills expected including fluency in Broker management systems - EPIC & ARS fluency are an asset
- Ability to drive strong customer retention by providing a world-class customer experience
- Exceptional quotation skills for cross-selling, upselling and remarketing
- Ability to quickly learn the NFP business model and value proposition
- Ability to work collaboratively with others, both in person and virtually
- Strong oral and written communications skills
- Ability to multi-task in a fast-paced & demanding environment while keeping customer service a priority
- Ability to communicate clearly and explain complex concepts

**Who We Are**

NFP, an Aon Company, is a leading insurance brokerage that provides property and casualty, group benefits, retirement and individual solutions through our licensed subsidiaries and affiliates. We’re a multiple Best Places to Work award winner in Insurance, a 5-Star Brokerage award winner from Insurance Business Canada Magazine, and a recognized Elite Agency award winner. We enable client success through the expertise of over 1,000 employees based in Canada and more than 8,000 employees with over 310 offices globally.

Since 2021, NFP has been responsible for bringing more than four billion dollars ($4,000,000,000) in premium to the P&C Market.

***

**What’s In It For You**

NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.
- A hybrid environment approach that keeps the best interests of our staff and our clients in mind
- Annual bonus plan for all employees
- Matching RRSP plan of 5% of salary
- Referral Commission Plan
- Generous benefits plan including Health Care Spending Account starting on the first day of employment
- Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
- Reimbursement of license fees and professional membership dues
- A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration

**Our employees are the foundation of our success.**
- NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community._
- Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward._
- Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work._ _We contribute to different organizations, including Women in Insurance Cancer Crusade (WICC), Food Banks Canada, Indspire Canada and many more. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country._
- Our business is built on the personal level. Whether it’s in our offices, on a call, out in the field or anywhere you can find us in the world, we’re starting the conversations that create a more secure future for everyone. _

  • Client Advisor, Personal Insurance

    6 months ago

    Edmonton, Canada Acera Insurance Full time

    **ACCOUNT MANAGER, AGRICULTURE INSURANCE** **We have an opportunity within our organization for an Account Manager role in our Agricultural sector.** AgPro Insurance Brokers is the Agriculture division of Rogers McLean Shaw and is a sector within our organization we are focused on growing. The role is Agricultural based which includes a combination of both...

  • Personal Lines Account Manager

    6 months ago

    Edmonton, Canada Drayden Insurance Ltd. Full time

    **DO YOU....** - have the ability and desire to deliver an outstanding client experience? - have demonstrated success in achieving sales targets? - seek out account development opportunities with existing clients? - build relationships with communities, through networking and service, and by supporting local businesses? - do well with structure and...

  • Client Advisor, Personal Insurance

    5 months ago

    Edmonton, Canada Acera Insurance Full time

    We put our people first. As an employer of choice, Acera Insurance, formerly Rogers McLean Shaw Insurance Brokers, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees._ - Our people are:_ - _Encouraged to challenge the status quo and never stop learning in their commitment to excellence._ - _Empowered...

  • Client Advisor, Personal Insurance

    5 months ago

    Edmonton, Canada Acera Insurance Full time

    We put our people first. As an employer of choice, Acera Insurance, formerly Rogers McLean Shaw Insurance Brokers, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees._ - Our people are:_ - _Encouraged to challenge the status quo and never stop learning in their commitment to excellence._ - _Empowered...

  • Personal Lines Account Manager

    6 months ago

    Edmonton, Canada Drayden Insurance Ltd. Full time

    DO YOU.... - have the ability and desire to deliver an outstanding client experience? - seek out account development opportunities with existing clients? - build relationships with communities, through networking and service, and by supporting local businesses? If this is you, look no further as we're hiring for a Personal Lines Account Manager. As a...

  • Account Manager, Agriculture Insurance

    6 months ago

    Edmonton, Canada Rogers McLean Shaw Insurance Brokers Ltd Full time

    **ACCOUNT MANAGER, AGRICULTURE INSURANCE** **We have an opportunity within our organization for an Account Manager role in our Agricultural sector.** AgPro Insurance Brokers is the Agriculture division of Rogers McLean Shaw and is a sector within our organization we are focused on growing. The role is Agricultural based which includes a combination of both...

  • Account Manager

    6 months ago

    Edmonton, Canada Westland Insurance Full time

    Account Manager (Commercial Insurance) Edmonton Regional, AB, 17203 103 Ave NW #100, Edmonton, Alberta, Canada Req #3008 Thursday, May 23, 2024 We’re searching for a Commercial Account Manager. Are you searching for new possibilities? Westland Insurance Group Ltd. has an exciting opportunity for a Commercial Account Manager for our ...

  • Personal Insurance Broker

    5 months ago

    Edmonton, Canada Access Insurance Group Ltd Full time

    _**Personal Account Manager**_ Most people don’t speak the language of “insurance”. The employees at Access Insurance Group do! In fact, we do things _differently_ and have a fantastic reputation beginning with an **Exceptional** environment One that constantly promotes _career growth_ One that invests significantly in our people including _industry...

  • Service Associate, Personal Insurance

    5 months ago

    Edmonton, Canada Acera Insurance Full time

    Service Associate, Personal Insurance - Acera Insurance Jul 19, 2024 Location: Sylvan Lake, AB, CA Edmonton, AB, CA We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees. Our people are: encouraged to challenge the status quo and never...

  • Commercial Insurance Account Manager

    5 months ago

    Edmonton, Canada Go Insurance Full time

    **Job Description**: **Commercial Insurance Account Manager** Are you a licensed insurance broker with an unwavering desire to succeed? Do you have experience and skills that set you apart in the industry? Are you looking for a rewarding career that offers incredible benefits, vacation time, and a fantastic work culture? Look no further! Go Insurance has...

  • Account Manager

    6 months ago

    Edmonton, Canada Westland Insurance Ltd. Full time

    We’re searching for a Commercial Account Manager. Are you searching for new possibilities? Westland Insurance Group Ltd. has an exciting opportunity for a Commercial Account Manager in Edmonton, AB at our Laurier Heights office. Are you looking for growth in your career, building a team, developing and mentoring staff? If so, we want to hear from you. We...

  • Account Manager

    5 months ago

    Edmonton, Canada Westland Insurance Ltd. Full time

    We’re searching for a Commercial Account Manager. Are you searching for new possibilities? Westland Insurance Group Ltd. has an exciting opportunity for a Commercial Account Manager for our Edmonton, AB office. Are you looking for growth in your career, building a team, developing and mentoring staff? If so, we want to hear from you. We are looking for a...

  • Account Manager

    5 months ago

    Edmonton, Canada Westland Insurance Ltd. Full time

    We’re searching for a Commercial Account Manager. Are you searching for new possibilities? Westland Insurance Group Ltd. has an exciting opportunity for a Commercial Account Manager in Edmonton, AB. Are you looking for growth in your career, building a team, developing and mentoring staff? If so, we want to hear from you. We are looking for a...

  • Account Specialist, Personal Lines Insurance

    2 months ago

    Edmonton, Canada Go Insurance Full time

    **Job Description**: If you are a seasoned insurance professional with a Level 2 license looking for a fresh challenge, and you have the experience and drive that set you apart in the industry, this is the opportunity for you. A rewarding role awaits, offering great benefits, ample vacation time, and a supportive work culture. At Go Insurance, we are...

  • Account Manager, Commercial Insurance

    6 months ago

    Edmonton, Canada Rogers McLean Shaw Insurance Brokers Ltd Full time

    **ACCOUNT MANAGER, COMMERCIAL INSURANCE** **LOCATION AND STATUS** - Edmonton, AB - Full-time, permanent **ROLE & RESPONSIBILITIES** - Respond to customer request directly (or indirectly from the Producer), compiling information and submitting information to appropriate insurance companies - Participate in account reviews; assist in up-selling of products...

  • Cmb Insurance Brokers

    5 months ago

    Edmonton, Canada CMB Insurance Brokers Full time

    As an Account Manager, working with the Sales Team and under the direction of the Senior Account Manager (Team Lead), you will help plan, lead and guide the growth, renewal and servicing of accounts to contribute to the continued growth and operation of the brokerage. Your primary role will be to perform the renewal of the assigned customers (Book of...

  • Cmb Insurance Brokers

    6 months ago

    Edmonton, Canada CMB Insurance Brokers Full time

    As an Account Manager, working with the Sales Team and under the direction of the Senior Account Manager (Team Lead), you will help plan, lead and guide the growth, renewal and servicing of accounts to contribute to the continued growth and operation of the brokerage. Your primary role will be to perform the renewal of the assigned customers (Book of...

  • Insurance Account Manager

    1 month ago

    Edmonton, Alberta, Canada Pathfind Full time

    Unlock Your Insurance Career PotentialPathfind, a leading Talent Management firm, is seeking a skilled Personal Lines Account Manager to join their team in the Alberta Market. This exciting opportunity is perfect for individuals with a passion for insurance and a drive to succeed.Key Responsibilities:Manage a portfolio of home and auto insurance clients,...

  • Account Assistant, Commercial Insurance

    6 months ago

    Edmonton, Canada Lloyd Sadd Insurance Brokers Ltd. Full time

    **POSITION**:Account Assistant, Commercial Insurance **About Lloyd Sadd**: Lloyd Sadd Insurance Brokers Ltd. is one of Alberta’s largest and most respected independent insurance brokerages representing a diverse portfolio of thousands of individual and corporate clients. Founded in 1941 and built on a solid foundation of relationships, Lloyd Sadd...

  • Patient Concierge

    2 months ago

    Edmonton, Canada Pacific Centre for Reproductive Medicine PCRM Full time

    Pacific Centre for Reproductive Medicine (PCRM) is hiring a full-time Patient Concierge for our Edmonton office. This role will be scheduled 40 hours per week on weekdays and weekends, with scheduled shift start times between 6 and 8 AM. The Patient Concierge performs a wide variety of administrative tasks and provides both in-person and phone/electronic...