IT Help Desk Specialist
2 weeks ago
**Position**:IT Help Desk Specialist
**Department**:Information Technology
**Reports to**:IT Help Desk Manager
***:
A typical day includes:
- Providing first and second level support on computer hardware and software issues on both Microsoft and Apple platforms
- Recording all calls in the Technology Ticket Management System as per escalation procedures and priority settings and assigning to appropriate Technology staff member
- Tracking IT hardware and software inventory
- Assisting in documenting and communicating user/technical service policies for products
- Developing reference and training materials and providing end-user training
- Supporting outside normal business hours, including events at Rogers Arena and Abbotsford Centre
- Supporting various off-site locations servicing companies within the AG Group
**WE HAVE**:
- A team you can belong to and believe in
- A fun, high energy environment
- An open mind for new ideas
- The opportunity to embark on a career development journey
**YOU HAVE**:
- A university degree or diploma, preferably in a technical related field
- 2 - 3 years’ experience within the Information Technology industry in a support capacity
- Proficient in the Microsoft Ecosystem, including Office/O365, Exchange 2013/16, Remote Desktop, Server, and Desktop OS
- Strong knowledge of Apple MacOS and iOS devices
- Thrives in a fast-paced, team-oriented environment, handling multiple tasks efficiently and collaboratively
- Strong organizational skills and attention to detail, with the ability to multi-task and balance priorities
- Exceptional written and verbal communication skills, fostering clear and concise interactions with both technical and non-technical stakeholders
- Exceptional customer service skills with an ability to interact in a professional and friendly manner with users at all organizational levels
- Solid problem solving and troubleshooting skills coupled with a willingness to learn
- Possess a valid driver’s license and vehicle
- Ability to work flexible, extended hours, as required
**YOU MAY ALSO HAVE**:
- Previous experience with Point-of-Sale hardware and software
Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.
This position will remain open until filled.
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