Help Desk Support Technician

2 weeks ago


Vancouver, Canada Canucks Sports & Entertainment Full time

**Position**:Help Desk Support Technician - Aquilini Group

**Department**:Technology

**Reports to**:Director, IT Operations

***:
This role will focus on:

- Providing first and second level support on computer hardware and software issues on both Microsoft and Apple platforms
- Recording all calls in the Technology Ticket Management System as per escalation procedures and priority settings and assigning to appropriate Technology staff member
- Tracking hardware and software inventory
- Assisting in documenting and communicating user/technical service policies for products supported by the Help Desk
- Developing reference and training materials and provide end-user training
- Supporting outside normal business hours, including events at Rogers Arena
- Supporting various off-site locations servicing companies within the AG Group

**WE HAVE**:

- A team you can belong to and believe in
- A fun, high energy environment
- An open mind for new ideas
- The opportunity to embark on a career development journey

**YOU HAVE**:

- 2 - 3 years’ experience within the Information Technology industry in a support capacity
- A university degree or diploma, preferably in a technical related field
- Strong competence in the Microsoft Ecosystem (Office/O365, Exchange 2013/16, Remote Desktop, Server, Desktop OS)
- Strong knowledge of Apple OS X and iOS devices
- Ability to work in a fast-paced, team-oriented environment
- Strong organizational skills and attention to detail, with the ability to multi-task and balance priorities
- Exceptional communication and customer service skills with an ability to interact in a professional and friendly manner with end users at all levels within the organization
- Solid problem solving and troubleshooting skills coupled with a willingness to learn
- Possess a valid driver’s license and vehicle
- Ability to work flexible, extended hours, as required

**YOU MAY ALSO HAVE**:

- Previous experience with Point-of-Sale hardware and software

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.


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