Help Desk Technician
3 weeks ago
About Us
At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 550 team members, and are one of the largest technology solutions providers, recognized for our ability to deliver and innovate to meet the changing needs of our clients.
Position Overview
This is a great opportunity for a driven IT professional to work at one of Microserve’s client locations in Vancouver. As a Helpdesk Technician with Microserve, you will have the opportunity to work with a range of technologies across the client’s IT environment.
You will work closely with members of the Microserve team at the client’s Vancouver location in supporting end users’ use of their IT infrastructure and applications by phone, Microsoft Teams, TeamViewer, and when necessary and possible, in person. Based on your experience, drive, and skills, you will have the opportunity to learn Systems Administration, network and firewall monitoring and management, backup and disaster recovery procedures, and support for the Application and Web Development. You will also be compensated for afterhours support upon completion of rotation.
The successful candidate will be a self-starter who can work well on their own and within a team, are detail oriented, and love working with people. You must have superior listening and communication skills, be a problem solver, and have a continuous passion for learning about new technologies.
Responsibilities:
Provide support via phone, email and in person to assist people with their use of Information Technology. This includes client supplied and personal desktop and laptop hardware, software, operating systems and system administration
Provide IT operations support for physical and virtual servers, virtualized infrastructure, network switches, firewalls and other computer equipment
Provide IT business and application support services for projects and special requests
Assist in creation, documentation, and ongoing development of process documentation for the onsite Microserve team
Perform scheduled, proactive maintenance for support equipment including desktop, server and network equipment (including scheduled after-hours maintenance)
Participate in periodic IT infrastructure projects such as desktop/laptop refreshes requiring across province travel every four years, replacement of server and storage infrastructure in two different data centers, and network switch and firewall replacements province wide
Provide after-hours Help Desk support via supplied smartphone and laptop on rotation (approximately once every six weeks M-F 5pm to 8pm, weekends and holidays 9am to 5pm)
Provide service and project coordination for resource planning and completion of deliverables for onsite and offsite clients.
Continuous learning and advancement of technical skills as required to best support your client, including self-study, lab time, and pursuit of relevant certifications
Contribute to Microserve’s ability to deliver the best possible service to our client and help us consistently exceed their expectations
Requirements:
Minimum 2 years of experience providing IT Helpdesk services for Windows based desktops, Windows and/or VMware based servers, and network devices
Microsoft certification or working experience with Windows Server, Windows 10, Exchange and SQL Server
Microsoft certification or working experience with Active Directory
Microsoft certification or working experience with Office 2016 and/or Office 365
A+ certification or working experience with computer assembly, repair, and configuration
Network+ certification or working experience with network switches and firewalls (HPE/Aruba/CheckPoint) would be an asset
Experience with Linux operating systems and Apple hardware and operating systems are desirable
Exceptional customer service, and professional written, verbal, and presentation communication skills. Due to the nature of the client’s business, clearly spoken and written English is a requirement.
Must have a valid driver's license
Compensation and Benefits:
In accordance with the BC Pay Transparency Act the range for this role for BC residents is $21 - $27 per hour
Paid vacations
Additional 5 personal days
Paid sick days
Extended Medical and Dental plan from day one
At Microserve, we gather compensation benchmarking data across BC & Canada for our roles and use that data to build a salary range for our current team and future talent. Your exact salary is determined based on a combination of your relevant experience, skill, competencies, and internal pay equity. If you feel like this role is your dream job and have questions about compensation and benefits, please get in touch with us as we are always happy to discuss further. At Microserve we believe that compensation conversations should always be ongoing.
#J-18808-Ljbffr-
Computer Help Desk Technician
3 weeks ago
Kamloops, BC, Canada Syncrety Full timeWe are seeking a highly motivated and skilled Computer Support Technician to join our team! If you have a passion for providing exceptional IT support and enjoy working in a structured and standardized environment, this is a great opportunity for you. If you are self-motivated, have the drive to succeed and a desire to help others, we would love to hear...
-
Help Desk Support Technician
5 days ago
Vancouver, Canada Canucks Sports & Entertainment Full time**Position**:Help Desk Support Technician - Aquilini Group **Department**:Technology **Reports to**:Director, IT Operations ***: This role will focus on: - Providing first and second level support on computer hardware and software issues on both Microsoft and Apple platforms - Recording all calls in the Technology Ticket Management System as per...
-
Bilingual Help Desk Support
7 days ago
Vancouver, Canada Environment and Climate Change Canada Full timeWho can apply: Persons residing in Canada living in the city of Vancouver or nearby Type of contract: Casual contract opportunity (90 working days) **Requirements**: Bilingual imperative (English & French) - comparable to government BBB Must be eligible for reliability security clearance or already have security clearance Minimum of 1 years of direct work...
-
Help Desk Technician
3 weeks ago
Vancouver, Canada Microserve Full timeLocation: Vancouver, British Columbia Type: Permanent Job #0 Help Desk Technician Location: Vancouver, BC Opportunity at Microserve Position Overview This is a great opportunity for a driven IT professional to work at one of Microserve’s client locations in Vancouver. As a Helpdesk Technician with Microserve, you will have the...
-
Help Desk
2 weeks ago
North Vancouver, BC, Canada Tundra Technical Solutions Inc. Full timeOur client is moving office locations, and they are seeking a Help Desk contractor to come in and assist with workstation set up, software downloading and troubleshooting, onboarding internal systems, and working with employees coming from remote positions and transitioning them into the workspace at the new location in North Vancouver! This role is a...
-
Help Desk Technician with remote support
4 weeks ago
Vancouver, BC, Canada Microserve Full timeAt Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Halifax, Victoria, Calgary, and Edmonton, we employ over 550 team members, and are one of the largest technology solutions providers, recognized for our ability to deliver and...
-
Help Desk Technician
6 days ago
Vancouver, Canada Microserve Full timeAbout Us At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 550 team members, and are one of the largest technology solutions providers, recognized for our ability to deliver and...
-
Help Desk
2 weeks ago
North Vancouver, Canada Tundra Technical Solutions Inc. Full timeOur client is moving office locations, and they are seeking a Help Desk contractor to come in and assist with workstation set up, software downloading and troubleshooting, onboarding internal systems, and working with employees coming from remote positions and transitioning them into the workspace at the new location in North Vancouver! This role is a...
-
Help Desk
2 weeks ago
North Vancouver, Canada Tundra Technical Solutions Inc. Full timeOur client is moving office locations, and they are seeking a Help Desk contractor to come in and assist with workstation set up, software downloading and troubleshooting, onboarding internal systems, and working with employees coming from remote positions and transitioning them into the workspace at the new location in North Vancouver! This role is a...
-
Help Desk
2 weeks ago
North Vancouver, Canada Tundra Technical Solutions Inc. Full timeOur client is moving office locations, and they are seeking a Help Desk contractor to come in and assist with workstation set up, software downloading and troubleshooting, onboarding internal systems, and working with employees coming from remote positions and transitioning them into the workspace at the new location in North Vancouver! This role is a...
-
Help Desk
6 days ago
North Vancouver, Canada Tundra Technical Solutions Inc. Full timeOur client is moving office locations, and they are seeking a Help Desk contractor to come in and assist with workstation set up, software downloading and troubleshooting, onboarding internal systems, and working with employees coming from remote positions and transitioning them into the workspace at the new location in North Vancouver! This role is a...
-
Service Desk Technician I
7 days ago
Vancouver, Canada Vancouver Community College Full time**Pclass #** - S9914**Job Summary** - The Service Desk Technician I role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving end user help requests as they are received within established Service Level Agreements (SLAs). Problem resolution may involve the use of diagnostic and help request...
-
Systems Specialist
1 week ago
Vancouver, Canada Dyrand Systems Full time**Overview** We are looking for a Systems Specialist (Service Desk) based in the Greater Vancouver area. This role requires on-site work. Dyrand Systems Inc. is an established IT Managed Services Provider in Canada, with a head office in Vancouver. We provide our clients with a virtual IT department with a team of specialists who monitor and manage their...
-
Technical Supporter
6 days ago
Vancouver, BC, Canada Associated Engineering (ONT) Ltd Full timeIT/IS We are an employee-owned, Canadian company that is passionate about building communities that are vibrant, healthy, and resilient and support economic growth. Sustainability is part of every project we undertake, and how we operate our business. Focused locally, we offer uncompromising service to public and private sector clients across Canada and...
-
IT Help Centre Technician
5 days ago
Vancouver, Canada The City of Vancouver Full time**Requisition ID**:38278 **Organization** Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is...
-
aesthetic laser technician
2 weeks ago
Burnaby, BC, Canada Prestige Laser Studio Full timeCompany Description Prestige Laser Studio is a medical aesthetics clinic specializing in laser hair removal, skin rejuvenation, RF Microneedling, HydraFacial, medical facials, injectables, laser treatments and Microblading in Burnaby. Backed by more than 20 years in the medical industry, our licensed medical aestheticians and laser experts pride themselves...
-
Help Desk Specialist
4 days ago
Vancouver, Canada Real Estate Board of Greater Vancouver Full time**Help Desk Specialist** At the Real Estate Board of Greater Vancouver (REBGV), we work hard, have fun, and our building has the best view in the city! We have won national quality awards for customer service and innovation. We are an innovative, quality-driven association with approximately 14,000 REALTOR® members. Our commitment is to provide members...
-
Help Desk Technician
7 days ago
Vancouver, Canada Umbrella IT Services Corp. Full timeEducation: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years - or equivalent experience **Certificates, licences, memberships, and courses**: - Cisco certified network associate - CompTIA Security+ Certification - Work Term: Permanent - Work Language: English - Hours: 80 hours bi-weekly
-
Pc Support
5 days ago
Vancouver, Canada City of Port Alberni Full time**PC Support / LAN Technician - The City of Port Alberni is a community of over 18,000 people. Located centrally on Vancouver _ - Island, we are a well-serviced and growing municipality that offers residents affordable west _ - coast livi_ _ng, as well as proximity to oceans, lakes, rivers and mountains.join ing a progressive and dynamic organization in the...
-
Pc Support
5 days ago
Vancouver, Canada City of Port Alberni Full time**PC Support / LAN Technician - RCMP - The City of Port Alberni is a community of over 18,000 people. Located centrally on Vancouver _ - Island, we are a well-serviced and growing municipality that offers residents affordable west _ - coast livi_ _ng, as well as proximity to oceans, lakes, rivers and mountains.join ing a progressive and dynamic organization...