Macos and Windows IT Support Technician

2 weeks ago

Greater Toronto Area, Canada At Your Server Full time

**About the Job**:
As a IT Helpdesk / Support Engineer, you will be the first line of defence for our growing IT support team. We currently manage a wide range of customers in various verticals and will be growing our team over the next year.

This position will be responsible for maintaining the service level of our Helpdesk and will also be a point of contact for all technical matters. The job will be work from home with occasional on-site visits to customer sites.

**Responsibilities**:

- As an IT Support engineer that has excelled in supporting users in a corporate environment
- You are comfortable in both **Mac (required)** and Windows environments.
- Excellent communication skills. Be able to complete the intake of issues and provide guidance to all levels of end-users.
- Be able to anticipate changes and prioritize tasks.
- Excellent interpersonal and customer service skills. Interact well at all levels within the organization.
- Be well organized and highly efficient when managing your work.
- Team player with a willingness to learn new things.
- Self Starter with the ability to prioritize tasks and deadlines associated.
- Experience installing, configuring, and troubleshooting computer hardware/software.
- Have a curiosity for tech and technical trends and implementing cutting edge technical solutions

**Basic Qualifications**:

- 2+ years of hands-on experience within a technical environment providing systems infrastructure engineering to organizations.
- Incident & problem management experience and the ability to coordinate the required resources to respond to complex IT issues.
- Worked with Autopilot & Intune
- 2 + Years supporting or administrating JAMF or similar MDM
- 2+ Years Asset management and Onboarding automation experience
- 2+ Years working within a ticketing system
- 2+ Years administering Google Workplace & Office 365

**Preferred Qualifications**:

- 2+ years of experience supporting users in a corporate environment
- College degree or relevant work experience
- MCSE, Comp TIA, ITIL, Okta Admin, Google Workplace Admin, CCNE, CCNA, A+, JAMF 300
- MSP Experience highly regarded

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Azure & Office 365 Administration: 2 years (preferred)

Willingness to travel:

- 25% (required)

Work Location: In person

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