Data Quality Administrator

3 days ago

Toronto, Canada West Neighbourhood House Full time $30

West Neighbourhood House, formerly St. Christopher House, is a multi-service, neighbourhood-based agency that has served the diverse communities of downtown west Toronto since 1912. The central purpose of West Neighbourhood House is to enable less-advantaged individuals, families, and groups in the community to gain greater control over their lives and community.

Reporting to the Director of Operations, the Data Quality Administrator is responsible for managing and maintaining our data systems. The ideal candidate is highly skilled and motivated, with a strong understanding of digital tools, excellent communication skills, and the ability to engage and motivate learners, as well as ensuring data integrity and providing support to staff in data-related tasks. This position will also assist the Director in overseeing and problem-solving internal digital and data operations in accordance with established procedures, as well as supporting the management team with tasks and projects that may require a high level of confidentiality, diplomacy, and tact.

Responsibilities:

  • Support employees in using digital tools in their daily work, including troubleshooting and coordination with IT Consultants.
  • Support with the management of the data systems and ensure their integrity and security. Generate reports and analysis of data as needed.
  • Train staff in data collection, conduct data quality audits and analyze and report findings and recommendations for continuous quality improvement with data.
  • Create and deliver digital training programs (e.g., workshops, webinars, and one-on-one sessions) for the digital applications used by West Neighbourhood House; assess employee digital training needs and design tailored plans; evaluate and improve training effectiveness.
  • Work with the Director of Operations and Technology Consultants to enhance databases and software, including staying updated with new digital tools and software development.
  • Ensure compliance with data protection regulations and organization policies.
  • In conjunction with the Director of Operations, support and monitor the work of the Data Committee.
  • Provide backup support within the Operations Team.
  • Support other Managers and Directors and handle other administrative tasks as needed.

Qualifications:

  • Bachelor’s degree in information technology, computer science, data science, or another relevant field.
  • Minimum 3 years' experience working with data and data systems.
  • Proficiency in data analysis tools and software.
  • Strong understanding of data management principles and practices.
  • Excellent communication and presentation skills, with the ability to engage and motivate learners.
  • Strong analytical and problem-solving skills.
  • Good interpersonal, verbal, and cross-cultural communication skills, tact, and diplomacy, with the ability to work collegially with a variety of staff at a busy location.
  • Experience in managing and maintaining data systems.
  • Knowledge of data integrity and security practices.
  • Ability to conduct data quality audits and generate reports.
  • Strong organizational and time management skills.
  • Ability to display a high degree of tact and judgment.
  • Proven ability to appropriately deal with confidential and sensitive information.
  • Ability to use schedule management software to schedule events and staff.
  • Proficiency in a second language relevant to our local downtown west community is an asset.

Status: Contract 1 Year (Non-Bargaining Unit Position). Start Date: January 2025. Hours: 28 hours per week. Rate: $29.98 per hour. Unit: Administration. Immediate Supervisor: Director, Operations.

Please submit your resume and cover letter clearly indicating “Data Quality Administrator” by 5:00 p.m. on the closing date to:

Hiring Committee 588 Queen Street West Toronto, Ontario M6J 1E3 jobs@westnh.org

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