Customer Service Coordinator

1 month ago


Mississauga, Canada Go Direct Solutions Inc. Full time

**WE DELIVER FULFILLMENT**

Go Direct is a Third-Party Logistics (3PL) company with locations in Mississauga ON, Calgary AB, and
Columbus Ohio. We’re a fast-growing, team
- focused company that’s seeking new talent to join us on our exciting journey.

We are committed to exceeding our customer expectations by identifying and developing opportunities that enhance our customer’s supply chain strategies. Through experienced leadership, creative innovation, and state-of-the-art technology, we are committed to continuous operational improvement.
Our business philosophy is based entirely on delivering the highest standards of quality service in the most efficient manner possible. We believe every order, every client, every customer, and every employee of Go Direct deserves fulfillment.

We are dedicated to helping our clients succeed. From our front-line team members on our service desk to our innovative engineering team, we are constantly working to support our customers’ growth. We’re always looking for great people, so if you’re dedicated to your craft and thrive in a dynamic environment, join our Go Direct team.

Job Summary:
**Responsibilities**:

- Manage and coordinate purchase orders, bills of lading, and other shipping documentation for customer accounts.
- Book freight and carriers, ensuring timely and efficient transportation of goods.
- Monitor shipment schedules, tracking shipments, and resolving any shipment delays or issues.
- Communicate with customers, suppliers, and carriers to provide updates on shipments, resolve discrepancies, and address any inquiries or concerns.
- Collaborate with internal teams, such as warehouse and transportation, to ensure seamless order fulfillment.
- Maintain accurate and up-to-date records of all orders, shipments, and customer interactions.
- Stay knowledgeable about Amazon online ordering processes and ensure compliance with Amazon's requirements.
- Utilize digital platforms and ordering systems to manage customer accounts and streamline operations.
- Provide exceptional customer service, ensuring customer satisfaction and loyalty.
- Prepare reports and data analysis using Excel and Microsoft Office to assist with decision-making and performance evaluation.

Qualifications:

- High school diploma or equivalent; bachelor's degree in logistics, supply chain management, or related field preferred.
- Proven experience in a similar role, preferably in the logistics or supply chain industry.
- Familiarity with Amazon online ordering processes and requirements.
- Proficiency in using digital platforms and ordering systems.
- Strong computer skills, including advanced proficiency in Excel and Microsoft Office.
- Excellent organizational and time management skills with keen attention to detail.
- Strong communication skills, both written and verbal.
- Ability to work independently and collaboratively in a fast-paced environment.
- Problem-solving skills with the ability to identify and resolve issues quickly and efficiently.

We offer competitive compensation and benefits packages and a supportive work environment. If you are a detail-oriented, organized, and customer-focused professional with experience in logistics and supply chain management, we would love to hear from you. Join our team and contribute to our success as we continue to provide exceptional logistics services to our customers.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location


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