Service Coordinator

2 weeks ago


Edmonton, Canada Diamond Truck Centre - Edmonton Full time

We are currently hiring a full time Service Coordinator for our truck lease and rental division.

**What we offer**:

- Competitive salary plus bonus program
- Affordable benefits package that includes chiro/physio/massage, prescription medication and dental coverage
- Company Match RRSP program
- Best in class vacation program
- Comprehensive OEM level training program
- Opportunity for advancement in a strong dealership network

**What is the Job?**

Reporting to the Director of Lease Maintenance, the Service Coordinator is responsible for tracking and coordinating the maintenance of our truck lease and rental fleet. They work closely with the customer and the service location, ensuring timely and accurate repairs to minimize expense on the fleet and enhance customer satisfaction.

Duties and Responsibilities:

- Provide prompt, courteous, and accurate service to customers
- Correctly input information into a database to ensure accurate monitoring of unit maintenance
- Schedule service inspections as required in a maintenance schedule
- Collaborate with the locations service department to facilitate repairs
- Review and approve service repair quotes within the approved threshold
- Open and close work orders within the required time frame
- Monitor tire wear as per guidelines.
- Process repair charge backs as per guidelines
- Address customer inquiries in a timely manner
- Keep customers updated as needed regarding ongoing repairs
- Perform the role in a professional manner.
- Perform other administrative tasks as required.
- Participate in any technical training or development training that is made available

**Who we are**:
Diamond Truck Centres is a part of the Diamond/Harbour Group. We are an International Truck dealership network with locations in Alberta, BC and Saskatchewan. Our lease and rental division owns over 600 units and has maintenance contracts for over 2000 trucks, and trailers throughout Alberta, British Columbia and Saskatchewan.

We are proud to offer our customers a variety of products and services, from trucks, trailers, school buses and parts & service. With our vast dealership network and extensive product lines, we are a one-stop solution for our customers to keep their business moving.

**What you need**:

- Experience or working knowledge of heavy/medium truck repair, maintenance or operation is required
- Previous Heavy Duty or Auto Service Writer experience is an asset
- Excellent customer service skills
- Strong written and verbal communication skills
- Excellent computer skills, specifically excel.
- Organized and a motivated team player
- Able to multi-task and prioritize your work
- Customer focused
- Previous CDK/ADP experience is an asset

2023DITHP

**Salary**: $57,000.00-$71,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person


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