Transborder and Ground Operations and Pricing
2 months ago
We are seeking a highly skilled and motivated manager to join our team. The Manager, Operations and Pricing Transborder, is responsible for overseeing the overall performance of the Operations and Pricing Transborder product. This role ensures that all Key Performance Indicators (KPIs) are met and maintained at the highest levels, while delivering exceptional customer service and maximizing operational efficiency.
**In this role, you will have the following r**esponsibilities**:
- ** Operations**
- Ensure compliance with shipment processes using Cargowise, maintain high-quality customer service, and address client complaints.
- Develop and enforce Standard Operating Procedures (SOPs), provide training, and ensure adherence.
- Minimize costs, maximize revenue, and develop metrics to track team performance and identify improvement areas.
- Communicate with relevant parties to meet service requirements and foster open communication with employees.
- Conduct weekly team Performance Dialogues, distribute workload efficiently, and handle internal and external disputes.
- Monitor staff performance, implement corrective actions, participate in hiring and termination processes, and prepare annual performance evaluations.
- Provide leadership and guidance to staff, and collaborate on budgeting, forecasting, and addressing accounting irregularities.
- **
Pricing Responsibilities**:
- Develop and implement country-wide pricing strategies, conduct market, competitor, and profitability analyses.
- Partner with Business Development on RFQs, recommend optimal pricing for specific customers, and enforce pricing policies
- Analyze shipment volume and revenue for strategy effectiveness, initiate profitability reports, and develop yield-maximizing plans
- Recommend strategies to improve pricing and profitability, and provide guidance and training to less-experienced pricing professionals.
**What we're looking for**:
- Bachelor’s degree in Business Administration, Management, or a related field.
- Proven managerial experience with a track record of team success.
- Strong strategic thinking and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficiency in relevant business management software and tools.
- Ability to manage multiple priorities under pressure.
At DHL, we value each member of our team and offer a supportive and innovative work environment with room for professional growth and development. Ready to make a big splash in your career? We can't wait to hear from you Click on the 'Apply' button to start your journey with us.
The Freight Forwarding experts since 1815. DHL Global Forwarding, Freight (DGFF) is part of DHL Group with over 43,000 employees in over 200 countries. Our air, ocean, and overland freight forwarding services include standardized transport as well as multimodal and sector-specific solutions, together with individualized industrial projects.
We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds. DHL is an equal opportunity employer and believe we will gain, through the recruitment and development of staff who represent the broad diversity of the Canadian workforce. Diversity enriches our workplace, drives our success, and helps us deliver excellence.
We are recognized as a Global Top Employer with 6 regions and 35 countries. Through our people practices, we help our forwarders realize their full potential by accessing in-site training programs, an online platform portal, loads of on-the-job training, and the chance to gain certifications for your role.
Follow us on social media to learn more about our business and culture:
**DHL Global Forwarding on LinkedIn** | **DHL Freight on LinkedIn**
DHLGlobalForwarding #BusinessDevelopment #FreightForwarding #CareerOpportunities #LI-RL2
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