Canada Operations Manager

1 week ago

Toronto, Canada Tiffany & Co. Full time

**Position Overview**

The Operations Manager provides strategic and tactical operational support for the Canada Market. They lead and coordinate the communication and in-market implementation of global and regional directives. They are responsible for creating strong partnerships with store management teams and functional groups to create regional alignment, standardized store operational processes and procedures resulting in improved efficiencies and maximum sales support. The position is based in the Toronto Office with frequent and regular travel required across Canada.

**Key Accountabilities**

**Regional Operational Support**
- Partner with Market Vice President and retail management to address questions and concerns on policy and procedures
- Assess gaps in operational knowledge of store teams to identify training needs and develop solutions in partnership with US Store Operations Manager and Director
- Share feedback related training and instructional resources and practices with Americas Retail Operations to develop consistency in the region
- Partner onsite with Store Development team for new store set-up, renovations, and relocations to ensure retail team is supported
- Escalate IT and facilities issues as necessary and follow up with regional support for timely resolution
- Coordinate training efforts and confirm execution for compliance, procedural changes, and new systems implementations
- Act as SME for system implementations and support store rollout and training
- Coach and mentor Store operations team members as needed

**Standard Operational Procedures**
- Align Canada with Global and regional policies and procedures, advocate for operational support as needed and streamline operational tasks
- Manage the Policy and Procedure Library for Canada
- Conduct store visits on a quarterly basis to evaluate and monitor standards, assist as needed with special projects and implementations, as well as perform audits and training
- Partner with regional and corporate support groups to establish best practices
- Oversee and monitor operational procedures to ensure market compliance
- Lead and coordinate annual physical inventory and shrink improvement plans for the Canada Market and partner with store management teams to execute effectively
- Implement Anti-Money Laundering program in Canada and ensure compliance
- Partner with appropriate business leads to update and modify business controls and utilize new systems when necessary for Canada
- Responsible for Canada POS requirements and design; assist with selling events and transaction processing issues

**Americas Store Standards**
- Ensure current and new processes are standardized to achieve consistency across stores
- Identify opportunities for business process improvements to maximize resources in store and achieve alignment with company strategies
- Execute, instruct, and communicate to all market stores on special projects, procedural changes, and new systems implementations
- Ensure FOH store presentation consistently meets established standards of our luxury brand
- Check BOH in stores is clean, organized, and free of clutter according to our BOH Standards and Optimization Program
- Adhere to travel budget and deadlines when doing store visits and ensure compliance with T&E policy and procedures

**Requirements**:

- Minimum three years of experience at similar position, preferably with a luxury retailer
- Inventory management experience and strong Excel skills
- Excellent verbal and written communication
- Ability to travel within Canada for regular store visits

  • Regional Operations Manager in Canada

    4 weeks ago

    Old Toronto, Canada in Canada Full time

    Remote Regional Manager Position in CanadaWe are an international company with operations across the globe, seeking a qualified individual to fill the role of Regional Manager in our Canadian office.The successful candidate will be responsible for:Managing relationships with our clients in Canada;Email correspondence and mail handling;Coordinating payments...

  • Food Service Operations Manager

    1 month ago

    Old Toronto, Canada COMPASS GROUP CANADA Full time

    Job SummaryWe are seeking a skilled Food Service Operations Manager to join our team at Compass Group Canada. This is an exciting opportunity for a seasoned professional to lead our food service operations and drive business success.Key Responsibilities:Client Relationships: Foster strong relationships with clients, ensuring exceptional service and guest...

  • Operations Manager, Canada

    7 months ago

    Toronto, Canada Human Rights Watch Full time

    **FULL-TIME JOB VACANCY** **OPERATIONS MANAGER** **Operations Department** **Toronto, Canada** **Application Deadline: Open Until Filled** The Financial Operations team of Human Rights Watch (HRW) is seeking applicants for the position of Operations Manager to provide day-to-day support in ensuring the smooth and efficient running of HRW’s Canada office,...

  • Alliance Operations Manager

    6 days ago

    Toronto, Canada SHI International Corp. Full time

    Job Summary: The Sales Operations Manager - Canada will collaborate cross-functionally to ensure world class operational support of SHI Canada ULC. The purpose of this position will be to uphold and enhance customer satisfaction as we expand our Canadian capabilities. The Operations Manager requires extensive knowledge of SHI, its department functions,...

  • Leading Business Operations Manager

    3 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    About Royal Bank of CanadaRoyal Bank of Canada (RBC) is a leading financial institution committed to delivering trusted advice and helping our clients thrive. We value diversity and inclusion, striving to create an equitable workplace for our employees to bring their true selves to work.Compensation PackageWe offer a competitive compensation package...

  • Air Canada IT Operations Specialist

    4 weeks ago

    Toronto, Ontario, Canada Air Canada Full time

    About the RoleAir Canada is seeking a seasoned IT Operations Specialist to lead and coordinate the resolution of major incidents, ensuring minimal disruption to our global IT services. The ideal candidate will have a strong background in IT incident management, proven leadership skills, and the ability to work effectively under pressure.Key...

  • Senior Operational Risk Management Specialist

    4 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    About the RoleWe are seeking a highly skilled Senior Operational Risk Management Specialist to join our team in Toronto, Canada. In this role, you will be responsible for providing strategic and operational support to advance multiple strategies and initiatives that ensure consistent processes, procedures, controls, management reporting, toolsets, and...

  • Marketing Manager

    7 months ago

    Toronto, Canada Isaac Operations Full time

    **Who we are.** While technically we’re an operational consultancy, we don’t like to call ourselves consultants. We’re a collection of engineers, innovators and creators who work with companies across industries to simplify the complex, realize untapped potential, and uncover opportunities. We know that our people are our superpower and loving your...

  • Marketing Manager

    7 months ago

    Toronto, Canada Isaac Operations Full time

    **Who we are.** While technically we’re an operational consultancy, we don’t like to call ourselves consultants. We’re a collection of engineers, innovators and creators who work with companies across industries to simplify the complex, realize untapped potential, and uncover opportunities. We know that our people are our superpower and loving your...

  • Regional Operations Manager, Canada

    4 weeks ago

    Toronto, Ontario, Canada Grifols Full time

    At Grifols, we are committed to improving the future of healthcare. Our team is dedicated to delivering innovative solutions that enhance the lives of millions of people worldwide.We are seeking a highly skilled Regional Operations Manager to join our team in Canada. This is an exciting opportunity for a seasoned professional to lead business development,...

  • Building Operator

    7 months ago

    Toronto, Canada ONxpress Operations Inc. Full time

    Education: - Expérience: **Education**: - Registered Apprenticeship certificate - or equivalent experience **Certificates, licences, memberships, and courses**: - Building operator certificate **Equipment, eystems and controls experience**: - Building system **Screening questions**: - Are you available for shift or on-call work? - Are you available for...

  • Strategic Operations Leadership Role at KPMG Canada

    4 weeks ago

    Toronto, Ontario, Canada KPMG Canada Full time

    About the OpportunityWe are seeking an exceptional Strategic Operations Manager to join our team at KPMG Canada. This pivotal role will drive high-level support to the Office of the CEO, driving strategic initiatives and ensuring operational execution aligns with business objectives.Key ResponsibilitiesEnhance Decision-Making: Collaborate closely with the...

  • Operations Excellence Manager

    4 weeks ago

    Toronto, Ontario, Canada Mondelēz International Full time

    About the RoleWe are seeking an experienced Operations Excellence Manager to join our team in Toronto, Canada.This is a full-time position that will report directly to the Manufacturing Director and will be responsible for driving operational excellence across multiple manufacturing sites in Ontario. The successful candidate will have a strong background in...

  • Manager, Security Operations

    7 months ago

    Toronto, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** **Scope**: The Manager, Security Operations will be responsible for a global geographic area of...

  • Business Operations and Strategy Manager, Canada

    7 days ago

    Toronto, Canada Cash App Full time

    Company Description It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay, to provide a better way to send, spend, invest, borrow and save to our 47 million...

  • Game Development Operations Manager, Amazon Canada

    1 month ago

    Toronto, Ontario, Canada Amazon Development Centre Canada ULC Full time

    As a Senior Publishing Producer at Amazon Games in the Amazon Development Centre Canada ULC, you will play a crucial role in shaping the future of gaming. With a passion for games and a proven track record in scheduling teams, managing external partners, and supporting live service products, you will be responsible for creating and managing production...

  • Canada - Operations Manager

    7 months ago

    Toronto, Canada Impark Toronto Full time

    **Description**: We are seeking motivated and customer-centric Operations Managers to lead our parking operations in various locations. This role focuses on delivering exceptional customer service, personnel management, location profit and loss analysis, revenue generation, direct marketing, event management, client management, business development, and team...

  • Retail Manager Positions @ Staples Canada

    7 months ago

    Toronto, Canada Staples Canada Full time

    : 1259020 **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If...

  • Manager, Operations Services, Fhs, Canada

    7 months ago

    Toronto, Canada Restaurant Brands International Full time

    **About Restaurant Brands International**: Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS®,...

  • Manager, Mortgage Fulfillment

    6 months ago

    Toronto, Canada RFA Canada Full time

    RFA’s residential mortgage lending business is operated by RFA Mortgage Corporation and RFA Bank of Canada, a federally regulated Schedule I Bank. RFA Mortgage Corporation specializes in Prime lending (Insured, Insurable, Uninsurable), while RFA Bank of Canada is a balance sheet based Alternative mortgage lender (Alt-A and B lending). Combined, RFA offers...