Air Canada IT Operations Specialist

2 days ago


Toronto, Ontario, Canada Air Canada Full time

About the Role

Air Canada is seeking a seasoned IT Operations Specialist to lead and coordinate the resolution of major incidents, ensuring minimal disruption to our global IT services. The ideal candidate will have a strong background in IT incident management, proven leadership skills, and the ability to work effectively under pressure.

Key Responsibilities

  • Serve as the primary point of contact for all major incidents reported, ensuring swift and effective handling from detection to resolution.
  • Lead and coordinate activities of various teams involved in incident resolution, including technical support, operations, and communications teams.
  • Ensure stakeholders are consistently updated on the status, progress, and resolution of major incidents through clear and timely communications.
  • Maintain detailed incident records to facilitate post-incident analysis and continuous improvement.
  • Celebrating Diversity and Inclusion
    • Air Canada aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.
    • We welcome applications from all to help us build a diverse workforce that reflects the diversity of our customers, and communities, in which we live and serve.

Required Skills and Qualifications

  • Pertinent university degree or technical certification, and/or equivalent experience relevant to the position.
  • 9-12 years of experience in IT, operations, service delivery, or incident management, with demonstrated leadership in a large organization.
  • Advanced ITIL Foundation certification or comparable certifications are highly preferred.
  • Understanding of IT Management systems and tools, such as Service Now.
  • Proficiency in incident response frameworks and best practices.

What We Offer

  • Estimated Salary: $100,000-$120,000 per year.
  • Comprehensive benefits package, including medical, dental, and vision coverage.
  • Generous vacation time and paid holidays.
  • Opportunities for professional growth and development.

Language Requirements

Based on equal qualifications, preference will be given to bilingual candidates.



  • Toronto, Ontario, Canada Air Canada Full time

    Job Title: IT Operations Specialist - Technical LeadJob Description:Air Canada is looking for a seasoned IT Operations Specialist - Technical Lead to take charge of leading and coordinating the resolution of major incidents, ensuring our global IT services experience minimal disruption.The ideal candidate will have a strong background in IT incident...


  • Toronto, Ontario, Canada Randstad Full time

    At Air Canada, being part of an iconic Canadian symbol is a privilege. Ranked the best airline in North America, we invite you to take your career to new heights.Company OverviewWe are at the leading edge of passenger aviation, pushing boundaries and striving for excellence. As a key member of our team, you will be instrumental in ensuring the smooth...


  • Toronto, Ontario, Canada Randstad Full time

    At Randstad, we are seeking an exceptional individual to fill the role of Aviation Operations Assistant Scheduler. This exciting opportunity is based in Toronto, ON, Canada and offers a competitive salary of $22.72 per hour.About Air CanadaAir Canada is one of Canada's most iconic brands and a leader in passenger aviation. We are passionate about teamwork...


  • Toronto, Ontario, Canada Air Canada Full time

    Unleash Your Career in Aviation with Air CanadaAir Canada, a leader in passenger aviation, is seeking a seasoned Senior IT Operations Manager to join our diverse and vibrant team. This is an exciting opportunity to take charge of leading and coordinating the resolution of major incidents, ensuring our global IT services experience minimal disruption.About...


  • Toronto, Ontario, Canada Ornge Global Air Inc. operating as Ornge Full time

    Job Title: Air Operations ManagerJob Type: Full-timeSalary: $80,000 - $120,000 per yearAbout Ornge Global Air Inc.: Ornge Global Air Inc. is a leading air ambulance and medical transport company providing critical care services to patients in need.Job Summary: We are seeking an experienced Fixed Wing Pilot Supervisor to join our team as an Air Operations...


  • Toronto, Ontario, Canada Ornge Global Air Inc. operating as Ornge Full time

    Job OverviewOrnge Global Air Inc. operating as Ornge is seeking a skilled Air Operations Co-Pilot to join our team.SalaryThe estimated annual salary for this position is $60,000-$80,000 based on industry standards and location.Job DescriptionWe are looking for a highly organized and experienced co-pilot to assist in the safe operation of fixed wing aircrafts...


  • Toronto, Ontario, Canada Randstad Full time

    We are seeking enthusiastic detail-oriented individuals to fill a vacancy for a MOC Fleet Coordinator in Maintenance Operations Control. Reporting to the Shift Manager, you will be part of an iconic Canadian symbol and join our diverse and vibrant team at the leading edge of passenger aviation.About UsAs a member of Air Canada, you will become part of a...


  • Toronto, Ontario, Canada Randstad Full time

    OverviewAir Canada is a leading passenger aviation company based in Toronto, ON, Canada.Compensation and BenefitsThe starting salary for this position is $38.35/hour. As a unionized employee (IAMAW), you will be entitled to competitive benefits and compensation packages.About the RoleWe are seeking a skilled Ground Support Equipment Technician to join our...

  • Air Transport Pilot

    4 weeks ago


    Toronto, Ontario, Canada Ornge Global Air Inc. operating as Ornge Full time

    Job OverviewWe are seeking a skilled Air Transport Pilot to join our team at Ornge Global Air Inc. operating as Ornge. As an integral part of our flight operations, you will be responsible for ensuring the safe and efficient transportation of passengers and cargo.


  • Toronto, Ontario, Canada Randstad Full time

    Randstad is seeking an individual to fill a role as a Training Scheduler with Air Canada in Toronto. This opportunity involves coordinating and scheduling training for the airline's crew planning, scheduling, and administration team.Job Description:Location: Onsite in Toronto, ON, CanadaStarting Salary: $22.72 per hour, which translates to approximately...


  • Toronto, Ontario, Canada Direct Travel Full time

    About the RoleWe are seeking a highly skilled Air Travel Coordinator Specialist to join our team in Toronto, Canada.Job SummaryThe successful candidate will be responsible for coordinating air travel arrangements for large incentive programs and business meetings. This is a hybrid role that requires working in the office two days per week and working from...


  • Toronto, Ontario, Canada Randstad Full time

    Are you passionate about reaching new heights and making a meaningful contribution in the passenger aviation industry? At Air Canada, we offer an exciting opportunity for a talented individual to join our team as a Scheduler Assistant.About UsWe are a leading edge of passenger aviation, providing exceptional service to our customers. As a member of our team,...


  • Toronto, Ontario, Canada AIR-ON MECHANICAL INC Full time

    As an Assembly and Fabrication Specialist at AIR-ON MECHANICAL INC, you will be responsible for operating manual or semi-automatic welding equipment to fabricate or repair metal parts and products. Your key tasks will include operating hoisting and lifting equipment, operating previously set-up welding machines, and operating previously set-up brazing or...

  • Air Transport Captain

    3 weeks ago


    Toronto, Ontario, Canada Ornge Global Air Inc. operating as Ornge Full time

    Job Title: Air Transport CaptainWe are seeking an experienced Air Transport Captain to join our team at Ornge Global Air Inc. operating as Ornge.Salary:$120,000 per annum (estimated based on industry standards and location)About the RoleThe successful candidate will be responsible for flying fixed wing aircrafts or helicopters, monitoring the operation of...


  • Toronto, Ontario, Canada Air Line Pilots Association Full time

    Job OverviewThe Air Line Pilots Association, International (ALPA), a leading aviation union, is seeking an Operations Assistant to support its Toronto office. As the primary backup for the Administrative Assistant/Receptionist, this role will provide critical support in various administrative tasks.Key Responsibilities:Provide word processing and...


  • Toronto, Ontario, Canada Air Line Pilots Association Full time

    The Air Line Pilots Association is seeking a highly skilled Benefits Specialist to join our team in Toronto, Ontario. As a key member of our organization, you will play a crucial role in developing and implementing individual Master Executive Council (MEC) goals by providing professional and technical support to pilots in the negotiation, implementation, and...


  • Toronto, Ontario, Canada Randstad Full time

    Company Overview">Air Canada is a renowned Canadian aviation leader, symbolizing excellence and innovation in the industry.


  • Toronto, Ontario, Canada Premier Property Maintenance Inc Full time

    Job Title: Air Conditioning Specialist - Refrigeration ExpertWe are seeking a highly skilled and experienced Air Conditioning Specialist to join our team at Premier Property Maintenance Inc.Job Description:The ideal candidate will have a strong background in HVAC (heating, ventilation, and air conditioning) maintenance and repair, with a focus on...


  • Toronto, Ontario, Canada Impala Canada Full time

    Company Overview: Impala Canada is a leading mining company seeking an experienced Drilling Operations Specialist to join our team. Job Summary: This role involves operating and maintaining ITH Drill equipment, preparing blast holes, and ensuring compliance with safety protocols and regulatory requirements. Estimated Salary: $43.48 per hour plus...


  • Toronto, Ontario, Canada Ornge Global Air Inc. operating as Ornge Full time

    We are seeking a skilled Air Transport Pilot Leader to join our team at Ornge Global Air Inc. operating as Ornge.About the RoleThis is a permanent position offering a competitive salary of $80,000 to $120,000 per year, depending on experience.Job SummaryThe Air Transport Pilot Leader will be responsible for flying fixed wing aircrafts or helicopters,...