Sales Support Coordinator

1 week ago


North York, Canada Rogers Communications Full time

At Rogers, we are committed to helping Canadians bridge the digital divide and ensure that no one is left behind in accessing reliable connectivity. Through our Service Expansion projects, we are proud to bring our wireless and internet service to homes and businesses across the country to connect them to the people and things that matter most.

Our rapidly growing team is looking for new team members who are committed to making connectivity possible for our neighbours, communities, and local businesses. This team works cross-functionally, collaborating with our Network, Rogers for Business, and Consumer teams to make a lasting impact in underserved or unserved communities for generations to come.

Come play a key role in building the future of innovation in Canada.

Are you up for the challenge and the fun? If so, consider the following opportunity:
**Responsibilities**:

- Provide excellence in customer service including telephone support and inter-personal support to Major Accounts’ multi-dwelling clients (building owner, landlords, property managers, Condo Boards of Directors, portfolio Presidents/Vice-Presidents, Hotel/Motel Mangers, Hospitals and University Administrators).
- Coordinating special requests, installations and change of service orders for Multi-Dwelling Unit (MDU) clients, their offices and/or multiple buildings of a portfolio.
- Coordinate MDU clients’ technical service resolutions using interdepartmental escalations processes with various departments across all Ontario CBU’s.
- Provide support services for MDU Sales management and Account Executives based on business-driven deliverables (i.e. setting up annual bulk rates, changing monthly/annual bulk rate increases, establish new bulk product deployments and portfolio-based special offers, etc.)
- Complete research, audit and analyze data, and prepare penetration and ad-hoc reports for management and Account Executives in support of contract negotiations.
- Adhering to contract terms and maintain accuracy of MDU account and billing data in SuperSystem (includes entering override rates, Alert screen updates, BLD notepad instructions, CIM updates, dwelling code and contract type changes on system).
- Assist in data entry into BCMS tool interface - Responsible for formatting and uploading data for the contract management system
- Conversion support - Assist in auditing “Quick Reference” spreadsheet with new Bulk offers. Assist in updating contract types for upcoming conversion activity. Update BLD pads with new Bulk offers prior to months’ end
- Be aware and adhere to all applicable Health and Safety regulations, in accordance with legislation and related Company policy.

**Qualifications**:

- ** Core Competencies**: Customer Service Orientation, Teamwork and Collaboration, Adaptability and Initiative.
- ** Role Specific Competencies**: Information Seeking, Problem Solving/Judgment, Achievement Orientation and Listening, Understanding and Responding.
- Minimum 2-5 years of progressive experience in a related business environment, demonstrating strong customer service skills, maturity and business professionalism.
- SHM and Maestro experience required
- Excellent oral and written communication skills.
- Demonstrated advanced technical competence with PC: MS Word, Excel, MS Outlook, PowerPoint.
- Demonstrated expert knowledge of SuperSystem/SGI billing system.
- Ability to work effectively under pressure in a fast-paced TEAM environment.
- Strong organizational and time-management skills, with a high level of attention to detail.
- Willing to work flexible and extra hours to meet changing MDU business needs.
- Able to work after hours and weekends on a rotational schedule.

Schedule: Full time
Shift: Day
Length of Contract: No Selection
Work Location: 855 York Mills Rd. (022), North York, ON
Travel Requirements: None
Posting Category/Function: Sales & Account Support
Requisition ID: 253442

Together, we'll make more possible, and these six shared values guide and define our work:
Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment

Posting Notes: Sales & Marketing



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