Bilingual Digital Support Coordinator
2 weeks ago
**Bilingual Digital Support Coordinator**:
**Location: Hybrid - Ontario**
Empire life is looking to hire a Bilingual Digital Support Coordinator to join our Retail Distribution team
**Why pursue this opportunity**Our mission -** make insurance, investments and benefits simple, fast and easy for our customers.**The environment** - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional goals.**Play an integral role**:
- this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.**Deliver excellence -**provide a personal, accurate, professional, and courteous service and resolution to our customers.
**What you’ll be working on**- Respond to enquiries from Distribution Partners inquiring for Digital Programs- Generate sales reports that support digital initiatives such as GoEmpire, ARP, IARP- Participate in weekly digital support meetings- Communicate with Distribution Partners with a timely, quality response; update and maintain Distribution Partner contact information in the CRM database- Collaborate and foster a positive team environment with the Retail Distribution team- Build and maintain knowledge and understanding of Empire Life products- Maintain knowledge of evolving digital platforms including Advisor Dashboard, eVision, and Fast and Full- Support continuous innovation of digital assets by capturing distribution partner feedback and providing strategic recommendations to enhance user experience- Accurately respond to support requests, meeting or exceeding agreed upon service levels- Participate in project work as an individual or member of a team- Act as a liaison between Distribution and business partners to solve issues efficiently and on time- Support National Sales Team and Marketing and Strategic Account Manager in their achievement of defined digital sales targets for Advisor Referral Program, Go Empire.- Conduct onboarding and monitoring of digital initiatives including the Advisor Referral Program, Go Empire and Fast & Full- Coordinate client lead referral tracking between sales, marketing, customer service and Distribution Partners- Provide administrative services to the Strategic Account Manager
**What we’re looking for you to have**:
- 3+ years office administration experience required- Exceptional skills in Microsoft Office (including Word, Excel and PowerPoint) and other reporting systems- Experience with CRM/MD- Bilingualism (English/French) is required- Attention to detail, exceptional organizational skills, and ability to prioritize and balance multiple tasks and projects- Well-developed verbal and written communication skills- Well-developed problem resolution skills- Post-secondary education an asset- Experience in sales support an asset- Sales, marketing and/or promotions experience an asset- Insurance and/or financial services industry experience an asset**Beyond the salary**:
For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:
- Competitive salaries with annual pay increases- Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions- Competitive uncapped commission, for sales positions- A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account- Flexible work arrangements and an annual allotment of personal health days.- Four weeks annual vacation from hire date- A defined contribution pension plan with generous employer matching- Top up programs for parental leave and compassionate leave- Employer-sponsored wellness and recognition programs
- A cash employee referral program
**Get to know us**:
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