Quality Assurance Specialist

3 weeks ago

Oakville, Canada The Fedcap Group Full time

**Position Summary**:
The Quality Assurance Specialist of the Fedcap Canada team is responsible for monitoring, inspecting, and proposing measure to correct or improve the organizations products and processes to meet the organizations established quality standards

**Essential Job Responsibilities**:

- Assist the Quality Assurance Director on the quality assurance program and audit procedures in compliance with the contract and Service Provider delivery requirements.
- Assist the Quality Assurance Director and Training & Development Team.
- Implement processes for continual quality improvement to ensure ongoing compliance with contract.
- Respond to externa. Programmatic audit reports and prepare corrective action plans on behalf of the organization.
- Support the development and initialization of auditing systems, quality assurance tools, processes, and methods for evaluating the efficiency and effectiveness of Service Providers program operations and performance management of employment services.
- Interface with the Ministry, Service Providers and Senior Leadership to develop and monitor programmatic practices and ensure program goals are achieved in accordance with the Ministry of Labour, Training and Skills Development.
- Manage and oversee internal/external auditing activities which includes workplace environmental assessments, arrange onsite visits, carrying out pre-audit checks and follow-up activities.
- Develop, collect and analyses customer service delivery satisfaction metrics to drive Continuous Quality Improvement.
- Utilize customer feedback, on-site observations, inter-departmental communication, and regular performance measures to identify potential issues and areas for improvement.
- Identify potential areas of vulnerability and conduct root cause analysis to develop mitigation action plans.
- Performs other duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

**Education and Experience**:

- Minimum 3-5 years Quality Assurance, monitoring and/or Compliance experience in a similar role.
- Bachelor’s degree in a related discipline, Master’s degree a plus.
- Flexibility and the ability to work in various locations across the catchment area to support our Service Providers.
- Good organizational skills.
- A knowledge of as it relates to the field of Employment Services.
- Experience with Continuous Quality Improvement frameworks and instruments.
- Excellent written communication skills and experience with interpreting contracts.
- Experience of accurate electronic data analysis and QA.
- Ability to work independently and effectively with others at various organizational levels.
- Bilingual French-Canadian is a plus.

**QUALIFICATIONS**:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**WORK ENVIRONMENT**:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

**Equal Opportunity Employer**

**Mission**:We are committed to improving the economic and social well-being of the impoverished and disadvantaged.

For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive solutions to some of society’s most pressing needs. The Fedcap Group is the parent company of a growing number of top-tier nonprofit agencies dedicated to serving over 300,000 children and adults each year across the United States and the United Kingdom. The Fedcap Group provides educational services to every age group, vocational training in high-growth labor industries, behavioral health services, work readiness skill-building and jobs—all targeted to helping people achieve long-term self-sufficiency.

The work of The Fedcap Group is structured within four major practice areas: Education, Workforce Development, Occupational Health and Economic Development, which are strategically aligned for maximum impact.

The Fedcap Group also invests its time and resources in broader systems change—working in partnership with federal, state and local government to improve the way services are designed, funded and delivered.

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