Assistant Front Office Manager

4 weeks ago

Tofino, Canada Wickaninnish Inn Full time

The Assistant Front Office Manager is a hands-on position assisting the Guest Service team with daily tasks, provides guidance and leadership, is involved in financial decisions, yield, reservations, guest service, administration, payroll, scheduling and human resources. This position is integral in the overall operations of the Front Office Department.

The ideal Assistant Front Office Manager would be a guest oriented individual who has the ability to motivate employees, handle a great deal of tasks while remaining cool, calm and collected and be open and excited to elevate their career with a leader in the industry.

**Objectives**:

- Responsible and accountable for the actions of all Front Office Team Members. Assist the team as they strive to ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux and AAA 4 & 5 Diamond Standards
- Be the contact person for all guests or team members who may be requiring immediate assistance from the Front Office Manager, and/or follow up with guest concerns as necessary
- Participate in all Human Resource functions within the Front Office Department, as directed by the Front Office Manager
- Participate in the creation and achievement of the annual budget for the Front Office Department, as directed by the Front Office Manager
- Contribute and assist in creating a positive atmosphere for learning & development for the Front Office Team Members
- Assist in creating, implementing, monitoring and continually improving systems designed to organize and control the efficient flow of guests, team members & supplies through the Front Office Department
- Assume responsibilities and functions of the Front Office Manager whenever necessary

**Requirements**:

- Superior guest service skills and a demonstrated willingness to exceed guest expectations
- Must possess the ability and desire to lead a world-class Front Office team
- Excellent Human Resources skills are required
- Minimum 2 years’ management or supervisory experience in the Front Office of a high-end full service facility is highly preferred
- Excellent interpersonal, verbal and written communication skills
- Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills
- Must have knowledge of standard operating financial statements as well as the budgeting process, scheduling and effective cost management
- Working knowledge of Maestro PMS, Lightspeed POS, Microsoft Word, File Maker Pro, Excel
- Must enjoy shift work and be able to work evenings, weekends and holidays
- Must have Class 5 Drivers License
- Ability to make a 2-year commitment to the position
- Ability to maintain all COVID-19 operating regulations/standards
- As a term of employment, all team members must have a minimum of one dose of a COVID-19 vaccine, and if not fully vaccinated, be committed to receiving their second dose within 6 weeks of being hired. Proof of vaccination is required.

**How to Apply**:

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