Front Office Supervisor

Job opening criteria

The company

We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.

While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment.

Job description

Join our Front Office Team as a Front Office Supervisor where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World's Best Hotel.

**Objectives**:
Must support and assist the Front Office Manager as they are responsible and accountable for the actions of all Front Office Team Members. Work as a "hands-on" supervisor assisting the team as they strive to meet or exceed guests' expectations
Be the contact person for all guests or team members who may be requiring immediate assistance from the Front Office Supervisor, and/or follow up with guest concerns as necessary
Participate in all Human Resource functions within the Front Office Department, as directed by the Front Office Manager
Contribute and assist in creating a positive atmosphere for learning & development for the Front Office Team Members
Assist in creating, implementing, monitoring and continually improving systems designed to organize and control the efficient flow of guests, team members & supplies through the Front Office Department
Participate in the creation and achievement of the annual budget for the Front Office Department, as directed by the Front Office Manager
Be responsible for the overall cleanliness and physical condition of the Front Office departmental and storage areas
Assist in the completion of assigned administrative responsibilities required to maintain the smooth operation of the Front Office Department
Some duties may change due to COVID-19 operating regulations/standards

A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you'll have access to alongside your experience at the Inn: Benefits at Wickaninnish Inn

Profile description
Desire to assist and lead by example and be a pro-active member of the Front Office Leadership Team
Exemplary guest service skills and a demonstrated willingness to exceed guest expectations
Must possess the ability and desire to lead a world-class Front Office team
Excellent Human Resources skills are required; Minimum 2 years management or supervisory experience in the Front Office of a high-end full service facility
Excellent interpersonal, verbal and written communication skills are needed
Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are necessary
Must have knowledge of standard operating financial statements as well as the budgeting process, scheduling and effective cost management
Working knowledge of Maestro, PMS, Microsoft Word, Squirrel, File Maker Pro, Excel, are assets
Must enjoy shift work and be able to work evenings, weekends and holidays
Valid Class 5 Driver's License
Ability to make a 2-year commitment to the position
Ability to maintain all COVID-19 operating regulations/standards