Reservations Supervisor

Job opening criteria

The company

We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.

While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment.

Job description

Join our Front Office Team as a Reservations Supervisor where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World's Best Hotel.

We are looking for a talented and passionate individual who will bring a combination of reservations expertise and an ability to inspire, support, and lead a driven team of skilled people proud to deliver our guests a memorable, world-class experience on the West Coast of Canada.

**As a Reservations Supervisor you will**:
Guide, support and oversee the Reservations Team as they strive to deliver exceptional experiences, including training of new staff, performance reviews and other Human Resource functions
Serve as the primary contact for wholesalers, including managing contracts and invoicing
Engage in telephone sales, system entry of reservations, yield management recommendations, and management of online booking systems
Be the contact person for all guests or team members who may be requiring immediate assistance from the Front Office Supervisor, and/or follow up with guest concerns as necessary
Participate in the creation and achievement of the top line budget for the Front Office department as directed by the Front Office Manager
Perform clerical responsibilities such as maintenance of reservations files and day to day operational paperwork
Assist on the Guest Reception Desk in the capacity of Front Office Supervisor when necessary

A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you'll have access to alongside your experience at the Inn: Benefits at Wickaninnish Inn

Profile description

Exemplary guest service skills and a demonstrated willingness to exceed guest expectations
Superior communication skills, both verbal and written, and a calm and capable demeanour
Proven sound judgement and proactive and creative problem solving skills
A strong aptitude for attention to detail
Strong organizational and time management skills; The ability to manage a large workload and multi task in a high pressure environment
A professionally groomed appearance
A positive and pro-active attitude
Previous Reservations or Group Coordinator experience
Previous Supervisory/Management experience an asset
Working knowledge of Maestro, File Maker Pro, Online systems (e.g. Synxis), Pro Salon, Word and Excel an asset
A desire to contribute exciting and innovative ideas towards the ongoing improvement of the Front Office Department and the Wickaninnish Inn as a whole
A valid Class 5 Driver's License or equivalent
An employment duration commitment will be required.
A mutual understanding of your employment duration will be determined during your interview.

**Salary**: $50,730.00 per year.