Reservations Supervisor

Join our Front Office Team as a Reservations Supervisor where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel.

The Reservations Supervisor is the primary contact for all room reservations for the Wickaninnish Inn. Responsibilities include; overseeing the reservations team by guiding and supporting them, telephone sales, system entry of reservations, monitoring of overall room inventory, ongoing checks for accuracy and yield management recommendations, training of new staff, participate in the creation of top line budget. The Reservations Supervisor is the primary contact for Wholesalers, including managing contracts, invoicing and booking of reservations, in addition to managing the online booking systems. In addition, clerical duties such as maintenance of reservation files and day to day operational paperwork are required. The Reservations Supervisor at the Wickaninnish Inn will also be expected to assist on the Guest Reception desk in the capacity of a Front Office Supervisor whenever necessary.

Please note due to COVID-19 operating regulations/standards some duties may change.
- Job Requirements/Qualifications:

- Superior communication skills, both verbal and written
- A calm and capable demeanor
- Proven sound judgement and proactive and creative problem solving skills
- A strong aptitude for attention to detail
- The ability to manage a large workload and multi task in a high pressure environment
- Exemplary customer service skills
- Strong organizational and time management skills
- A professionally groomed appearance
- A positive and pro-active attitude, ability to work independently as well as part of a team
- Ability to train, develop and motivate new Front Office team members
- Previous Reservations or Group Coordinator experience
- Previous Supervisory/Management experience an asset
- Working knowledge of Maestro, File Maker Pro, Online systems (e.g. Synxis), Pro Salon, Word and Excel an asset
- A desire to contribute exciting and innovative ideas towards the ongoing improvement of the Front Office Department and the Wickaninnish Inn as a whole
- Ability to make a commitment of 2 years to this position
- Ability to maintain all COVID-19 operating regulations/standards
- Job Application Process: