Business Programs

2 weeks ago

Toronto, Canada City of Toronto Full time

**Job ID**: 45251

**Job Category**:Policy, Planning & Research

**Division & Section**:Transportation Services, Business Performance

**Work Location**:Hybrid (Remote + 64 Murray Road)

**Job Type & Duration**:1 Temporary (12 month) vacancy

**Salary**:$93,500 - $119,274, TM2524, Wage Grade 6.5

**Shift Information**: Monday - Friday, 35 Hours Per Week

**Affiliation**: Non-Union
- Qualified List will be established to fill permanent and/or temporary positions.

**Number of Positions Open**: 1

**Posting Period**: 08-MARCH-2024 to 22-MARCH-2024

As the Business Programs & Solutions Specialist, reporting directly to the Senior Project Manager, Performance Management, you will lead and support the development and management of performance measures and related innovative business and systems solutions that modernize performance management. Specifically, you will undertake projects, activities, and assignments pertaining to the delivery of business performance support, performance management, and business intelligence (BI) for the division (performance measures creation, baselining, benchmarking, data process mapping, business analytics, data mining, geospatial analysis, reporting, and data visualization).

**Major **Responsibilities**:
Your primary functions as a Business Programs and Solutions Specialist will be varied, but are not limited to:

- Designs and develops of innovative business and systems solutions that improve business performance.
- Generate sustainable operational efficiencies for performance management.
- Modernizes and streamlines performance management processes.
- Prepares business cases, project charters, concept documentation, project plans and related materials that contribute to the Transportation Services Performance Management Program, any divisional/City initiatives and the effective use of human/fiscal/IT assets and services that will lead to service efficiencies and optimization of resources.
- Initiates and conducts, in coordination with divisional business representatives, research and analysis on opportunities to employ innovative solutions (such as BI tools), create performance measures and KPIs to track/monitor the performance, cost, and effectiveness of service delivery.
- Designs and implements reports, visualization tools, and dashboards in consultation with stakeholders and business representatives to allow business units to monitor and management performance.
- Conducts and documents data process mapping in consultation with stakeholders and business representatives to enable implementation of reports, visualization tools, and dashboards.
- Provides training to staff and performance management consultation for divisional business representatives.
- Conducts research into assigned areas ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government. Identifies potential business integration opportunities through knowledge of industry trends and related divisional/City initiatives.
- Conducts studies on the feasibility of integrating business processes/technology solutions to deliver a range of support services.
- Conducts analyses to measure the effectiveness of business and technology solutions and service delivery methods and processes.
- Organizes, participates and conducts proof-of-concept initiatives with client stakeholders that will assist in the determination of adopting new processes and/or technologies.
- Identifies and recommends risk mitigation strategies related to major technology/business process solutions/changes.
- Designs or modifies business processes in accordance with divisional/City/industry standards.
- Implements detailed plans and recommends policies/procedures regarding program specific requirements.
- Coordinates with a team of staff on a project basis, ensuring effective teamwork, communication and high standards of work quality.
- Provides input into assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
- Designs, modifies and creates reports and data visualization tools to enable business performance, cost and effectiveness of divisional service delivery.
- Documents and analyzes business processes, associated performance measures/ KPIs, and data requirements.
- Prepares reports to management supporting recommendations on changes in business technology solutions, business methods and business processes including appropriate staffing levels and resource allocation.
- Prepares briefing notes, policy documents, business and evaluation analysis, and communication documents as required to support the unit.
- Develops and implements solutions to ensure information is available and accessible for stakeholders including Council, the public, and staff.
- Creates and delivers presentations to internal and external stakeholders. Contributes to the creation of unit work plan.
- Ensures compli

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