Atlantic Operations Manager

7 months ago

Dartmouth, Canada Seaboard Transport Group Full time

Founded over 55 years ago, the Seaboard Transport Group is a privately-held organization comprised of numerous transport brands across Canada and the United States. Seaboard is a recognized leader in the Bulk Truckload Industry and the recipient of numerous awards for Customer Service, Safety and Innovation. The Seaboard Transport Group of Companies has grown by providing excellent service to clients in both the petroleum and chemical industries.

The Seaboard Transport Group of Companies uses continuous improvement ideologies and industry-leading in-truck technology to ensure we consistently deliver reliable and sustainable service. It is our commitment to transportation excellence that has fueled our growth to become one of North America’s largest leading bulk carrier.

As a family owned business the members of the Seaboard Transport Group work together as a unit filled with transportation enthusiasts on the road, on the ground and in the office. Join us today as we are currently hiring a **Operations Manager **based in **Dartmouth, NS.**

**Primary Duties and Responsibilities**:

- Oversee all areas of the dispatch and planning functions, which may include assisting dispatch as needed.
- Implement and maintain workflow processes: update and refine processes when needed
- Provide first line of response to customer complaints, concerns etc. as they become escalated.
- Be professional and responsive to customer demands, while not compromising the safety and ethics of the company
- Manage and develop direct reports, including overall training, development, time off, and progressive discipline.
- Participate in bi-weekly Safe Service meeting to provide forecasts for business, KPI performance review, HSE performance and initiative.
- Ensure driving staff are supported on a daily basis and respond to driver escalations
- Understand and utilize company technology on a daily basis including quality and timely workflow actualization - TMW
- Ensure appropriate equipment coordination, breakdown response, work with shop on scheduled and unscheduled maintenance
- Support matters relating to Health Safety and Environment as well as Client Relations
- Ensure the daily profit and asset utilization targets are met
- Provide support and direction to driver coordinators in driver, service, safety, loss control and other daily operational challenges
- Be a “champion” for more effective work processes and documented standard operating procedures (SOP’s)
- Be a problem solver for daily dispatch issues, service performance and utility optimization
- Provide leadership support to sustaining and improving the RESPONSIBLE CARE ethic and the managing systems that ensure responsible care of our business operations.
- Provide clear, concise and timely communications with customers, suppliers, employees and drivers
- Continually manage and reduce costs, create a culture of ownership around costs
- Continually lead and manage driver retention programs and lead support to recruitment efforts
- Authorize expenditures, driver pay, maintenance, washes etc. within grants of authority.
- Provide first line of response to customer complaints, concerns etc. as they become escalated.
- Be professional and responsive to customer demands, while not compromising the safety and ethics of the company
- Other duties as assigned

**Job Requirements**:

- Previous experience in a Management position is required
- Experience in the transportation industry is required
- Experience with the transportation of dangerous goods is an asset
- Proven ability to deal productively with internal and external customers
- Strong analytical and problem-solving skills
- Well organized, detail oriented and a proven ability to work well in a fast-paced, deadline driven environment
- Ability to work effectively with mínimal supervision
- Ability to work independently and as part of a team
- Strong communication skills - verbal and written
- High level of computer literacy
- Ability to multi-task and prioritize
- Strong organizational skills.

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