Night Auditor/guest Service Representative

3 weeks ago

Kingston, Canada The Delta by Marriott Kingston Waterfront Hotel Full time

A Night Auditor holds the position of being the ambassador for welcoming guests for their overnight arrival. This position will entail problem solving guests concerns and proactively exceeding guests’ expectations throughout check-in, settling their room and food charges, balancing accounts, and preparing Front Desk systems for next day.

**DUTIES & RESPONSIBILITIES**:

- Complete all required checklists/paperwork during shift as required
- Responding promptly to all requests by guests and employees and informing appropriate contact of maintenance deficiencies, guest concerns or service issues
- Receive and process telephone and walk-in reservations, as well as checking guests in and out accurately ensuring guest satisfaction
- Posting and balancing charges and settlements for room, restaurant, and bar for guests’ invoices
- Maintaining files and resetting the systems for the next day’s operations
- Develop and maintain a thorough knowledge of our hotel’s facilities and features
- Properly complete and file End of Day Report to ensure each hotel department is accurately balanced and settled
- Review/record in Night Audit and Front Desk logbook to ensure thorough communication and follow up
- Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for associates and guests
- Complete all credit card transactions, direct bills, and no-show billings for the day
- Close batches for Restaurant and Front Desk
- Print accounting & sales reports
- **The above areas of responsibility are not all inclusive and may be amended from time to time**_

**QUALIFICATIONS & JOB SPECIFICATIONS**:

- Completion of grade 12 or equivalent
- Minimum 2 years customer service experience
- Basic knowledge of accounting operations and mathFront Desk experience preferred
- Must be computer literate
- Ability to speak French is an asset
- Must possess strong organizational and time management skills
- Must possess an outstanding level of customer service, be punctual, and well-organized
- Must have excellent attention to details
- Must be a team player and have excellent communication skills
- Must possess the ability to communicate effectively within a diverse team environment
- Ability to work effectively and collaboratively in a multi-cultural environment with co-workers, managers, and guests
- Must be able to stand for long periods of time

**CORE COMPETENCIES**:

- Communication: Provides and encourages the expression of diverse ideas and opinions, actively listens to others, works to resolve differences, and maintain work relationships.
- Teamwork: Actively participates in the work of the team by taking on different roles and responsibilities; encouraging efforts and contributions of others. Ensures that the tasks are completed through fair and reasonable sharing of responsibilities and opportunities for participation.
- Adaptability: Having flexibility in handling change, being able to juggle multiple demands, and adapting to new situations with new ideas and innovative approaches
- Customer Service Focused: Establishes and maintains relationships with guests by listening and gaining their trust and is dedicated to exceeding customers’ expectations and requirements.
- Self-Management: Ability to regulate and control their emotions, thoughts, and behaviours, and having the ability to set goals independently and the initiative to achieve them.

**PHYSICAL DEMANDS**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to perform duties while standing and/ or walking for the majority of the shift.
- Ability to lift weights up to 30 lbs, push and pull heavy equipment such as cleaning carts and equipment.
- Ability to stoop, bend, stretch, and lift while performing duties.
- Specific vision abilities required by this job include close vision and distance vision.

**WORKING CONDITIONS**:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is moderate.

**Salary**: $17.50 per hour

**Benefits**:

- Company events
- Discounted or free food
- Extended health care
- Life insurance
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekend availability

Supplemental pay types:

- Overtime pay
- Tips

Ability to commute/relocate:

- Kingston, ON K7L 5H7: reliably commute or plan to relocate before starting work (required)

**Experi

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