Clinical Account Specialist

7 months ago

Vancouver, Canada Johnson & Johnson Full time

Biosense Webster Inc.is currently recruiting for a Clinical Account Specialist position based in Vancouver. This is an 18-month contract position.

Johnson & Johnson Medical Companies (JJMC), a division of Johnson & Johnson Inc., markets and distributes medical device solutions for use in institutional and primary health care settings across Canada. JJMC focuses on providing mínimally invasive treatment options spanning various medical procedures and disease states. Among the products represented by its various business units are: surgical instruments, orthopedic implants, devices for women’s health including breast care, infection prevention and general purpose sterilizers, hernia solutions, haemostatic products, cardiovascular and neurovascular diagnostics and treatment.

Biosense Webster Inc. (BWI), a member of Johnson & Johnson's Family of Companies combines an entrepreneurial spirit, leading edge technology, and the worldwide impact of Johnson & Johnson. Will Webster developed the first practical deflectable tip cardiac catheter some 30 years ago and later partnered with Biosense Webster International's (BW) industry-leading innovations in visualizing intra-cardiac signals. Today BW is recognized worldwide as an industry leader in developing innovative solutions to cardiac arrhythmias. Guided by the needs of electrophysiologists and their patients, we have pioneered technological advancements ranging from the first deflectable tip catheter to the PENTARAY multi-electrode mapping catheter, to today's most sophisticated three-dimensional cardiac mapping and navigation system (CARTO 3 Mapping System), with integrated contact force ablation catheter technology. Extensive experience, consistent focus and advanced technology continues to make BW a global leader in the diagnosis and treatment of cardiac arrhythmias.

**Key Responsibilities**:

- Provide professional clinical support to physicians and health care providers on the safe and effective use of our three-dimensional mapping system (CARTO 3) in the Electrophysiology and OR suites.
- Proficient in supporting all types of SVT and Complex Procedures, such as AFib, Left Atrial Flutters and VT, Intra-Cardiac Echo procedures, as well as troubleshooting equipment.
- Considered to be clinically and technically proficient in lab.
- Provide support and expertise on the full Biosense Webster product portfolio relating to electrophysiology procedures, including diagnostic and ablation catheters, intra-cardiac echo (ICE) catheters and RF ablation generator.
- Act as the main point of contact for all clinical considerations at hospital accounts in the territory (including customer in-servicing, inventory management and equipment troubleshooting).
- Act as a technical resource through education and training relating to CARTO 3, Biosense Webster products, ablation techniques, and electrophysiology procedures with new and existing customers (physicians, nurses and technologists).
- Responsible in playing an integral part in optimally rolling out new technology, including peer to peer training amongst BW staff, customer training & presentations and physician feedback collection.
- As a key member of the field team, manage account relationships in a thoughtful and strategic manner in collaboration with the Product Specialist to drive business and market share growth objectives.
- Fosters trusting clinical support and working relationships with customers (including physicians, allied health and administration) through the use of effective communication skills and superior emotional intelligence.
- Demonstrates consistency in team collaboration.

**Qualifications**:
**Qualifications**:

- Ability to focus on working seamlessly with operating physicians and nurses by providing undivided attention throughout the entire cardiac procedure. Position requires working in an operating room setting, attending live patient procedures and willing to work variable hours to meet patient needs.
- Must be willing to travel up to 25% overnight business travel within territory based on customer and business needs, occasionally on short notice.
- As driving is a requirement of the role, a valid driver’s license and safe driving record are requirements to operate company issued vehicle.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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