Custom Broker, Canada

7 months ago


Toronto, Canada OIA Global Full time

**OIA Global** provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 27 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately held by LDI, Ltd.

**Summary: Custom Broker (Licensed)**

**Supervisory Responsibilities**:

- Manage a small team of brokerage professionals, providing coaching, direction, and performance reviews.

**Duties and Responsibilities**:

- The individual will initially reach out to our existing clients to ensure they are aware of CARM and support their efforts in completing their profiles with CBSA.
- Review our data base to ensure the client profiles are accurate and tariffs are in order.
- Liaise with our IT Team importing this data into our CW1 system.
- Work with Marketing in creating the necessary documentation for onboarding new accounts and updating our rate structures with clients and issuance of Customs updates.
- Work hand in hand with our logistics team to grow the brokerage segment of the business.
- Responsible for staffing and maintaining proper training.
- Customs audits - Post summary correction, refunds, and follow-up.

**Required Skills and Abilities**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Good customer service skills.
- Excellent writing and communication. English and second language is a bonus.

**Education and Experience**:

- Certified by CBSA in good standing.
- Minimum of 7 years work experience in Canada.
- Knowledgeable on CARM Program.
- Excellent knowledge of Customs Tariff and Compliance.

**Physical Requirements**:

- Prolonged periods of sitting at a desk and working on a computer
- The Position requires working from the office; however, a hybrid work environment is also available.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.



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