Broker Relationship Manager

7 months ago

Toronto, Canada RFA Canada Full time

RFA’s residential mortgage lending business is operated by RFA Mortgage Corporation and RFA Bank of Canada, a federally regulated Schedule I Bank. RFA Mortgage Corporation specializes in Prime lending (Insured, Insurable, Uninsurable), while RFA Bank of Canada is a balance sheet based Alternative mortgage lender (Alt-A and B lending). Combined, RFA offers mortgage brokers a one-stop shop with our full suite of competitive Prime and Alternative mortgages.
RFA’s strategic vision is to be a long-term leader in the residential lending segment by offering a value proposition beyond just rate and compensation. Through building a competitive broker experience and solutions-oriented product suite, RFA’s goal is to be recognized and recommended by our mortgage broker partners, mortgagors, and other strategic partners, for our financing solutions and broker/client experience.

**The Opportunity**

**Core Responsibilities**
Underwriting
- Responsible for underwriting to highest credit quality standards
- Review of credit information
- Review of real estate appraisals for consistency, with prevailing market conditions
- Review, Accept & Follow-up on outstanding conditions/documentation
- Preparing and issuing mortgage commitments
- Determining and obtaining all relevant credit information such as proof of income, down payment, etc., and conducting appropriate due diligence
- Identifying and escalating instances of suspected fraud to Senior Management and Quality Assurance
- Ensuring that the highest levels of service are maintained in an environment of high volumes and the competing demands of customers and staff
- Working in alignment with corporate objectives and risk tolerances

Relationship Management:

- Maintaining an appropriate level of regular contact with the established broker portfolio to meet the needs of each specific broker office
- Planning, scheduling and conducting sales and product and policy presentations and regular follow-up communications with agents to strengthen existing relationships
- Providing support tools to assist brokers with their client relations (product information, pricing and ways to solidify deals)
- Performing daily account management activities
- Tracking and monitoring broker performance for improvement of efficiency (commitment to fund ratios, cancellation ratios)

Job Complexities
- Managing high volumes to meet short timelines with a high level of quality
- Evaluating real estate and associated risks in a volatile market
- Handling difficult interactions and/or scenarios related to deal/account management
- Building relationships with mortgage brokers and related business partners
- Keeping up-to-date with evolving policies and procedures

**Customer/Stakeholder Interaction**
- Manage Customer Complaints according to RFA’s Customer Complaint policy.

**Financial Responsibilities**
- Making heightened efforts to minimize financial losses during adjudication process.

**What you can bring to RFA**:

- Must have 5+ years previous residential mortgage underwriting experience.
- Undergraduate university degree is an asset.
- Detailed working knowledge of real estate and covenant assessments, legislation, and land title systems in all provinces
- Detailed working knowledge of principles of credit analysis and risk management
- Understanding of credit scoring
- Ability to understand financial statements and assess financial viability.
- Previous experience working with mortgage brokers or an external mortgage sale force.
- Working knowledge of PC software in a Windows environment
- An ability to handle pressure caused by high volumes and tight turnaround times.
- A very strong customer focus is required with an ability to ensure the customer experience is a positive one.

**Benefits of Working at RFA**:

- Health & Dental Care
- Vision Care
- RRSP Match
- Vacation & Personal Days
- Hybrid working environment
- Health & Wellness initiative
- Demonstrated effective leadership and team development skills.
- Demonstrated ability to assess risk in a fluctuating real estate market.
- Building productive relationships with mortgage brokers, internal mortgage agents and related business partners
- trong attention to detail
- Demonstrates the ability to make decisions that consider all implications and proactive management of risk.
- Demonstration of solid negotiation and problem-solving skills
- Excellent interpersonal and negotiation skills
- Ability to make quick accurate decisions.
- Self-starter
- Able to work independently and/or within a team.

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