Insurance Advisor

1 month ago

Halifax, Canada TD Bank Full time

**Work Location**:
Halifax, Nova Scotia, Canada

**Hours**:
35

**Line of Business**:
Personal & Commercial Banking

**Pay Details**:
$46,200 - $69,400 CAD

Hybrid Contact Centre position
Full-time - 35 hours/week - must be available evenings
Monday & Saturday are mandatory working days
Full-time paid training approximately 10 weeks
License not required but an asset
Must be fluent in English and/or Bilingual with English/French would be an asset

**Department Overview**

We care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always. As the voice of TD, you'll be passionate about understanding our customers. You'll consistently deliver legendary customer service by providing each caller with the right solutions for their unique insurance needs.

**Job Details**

**What **You **’ **ll **Do**

As the voice of TD, you’ll be passionate about understanding our customers while having value based advice conversations. Whether you’re assisting in-bound callers with the exciting purchase of their first home or vehicle to complex inquiries on existing insurance policies, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique insurance needs.

As a valued member of our Contact Centre Team, you will:

- **Make people **’ **s day**:s trive to deliver an outstanding customer service experience by deepening relations through value based advice co n versations, friendly support through your knowledge of TD products, services and solutions.
- **Solve problems efficiently**:r esolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
- **Achieve your goals**:c onsistently r each performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
- **Never stop learning**:a ctively p articipat e in ongoing training and coaching support to help you continue to grow and develop in your role.

**Where **You’ll **Work**

After completing in-person training and onboarding sessions, the role operates in a hybrid workplace model as there is a mix of collaborative and independent activities associated with this position. You are expected to work from a TD premise at least 2 days a week and you have flexibility to work from your secure, private home office on other days that meets minimum system requirements (ex: high speed internet, etc.). Please be advised that hybrid model details may change based on business needs/requirements. The hiring manager will provide more information about how this works for their team.

**Job Requirements**

**What You Need to Succeed**

We’re proud to work with a group of diverse colleague s. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.
- Post secondary education and/or relevant experience
- Must be available to work Monday - Friday between 8am - 11pm and Saturdays between 9am - 6pm
- Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns with value based advice conversations. (Preference given to those with experience in financial or service industries.)
- D igital literacy across a broad range of devices ( e.g., smartphones, tablets, laptops, headsets, etc.).
- Flexibility, resiliency, and a positive attitude when responding to challenging situations.
- Ability to work both independently and as part of a team.
- Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.
- Ability to communicate effectively with customers and colleagues, both verbally and in writing.
- General Insurance ( Ex: Other Than Life for Ontario ) and/or license in your home province is an asset.

**National Occupa **tion **Classification **(NOC) **Code**

14201 - Banking, i nsurance and other f inancial c lerks (NOC)

**Company Overview**

**Our P **romise**

At TD, our commitment to our people is what makes us the B etter B ank. This commitment - our Colleague Promise - is our pledge that no matter where you work at TD, you ’ ll have the chance to:

- Make a meaning ful impact on the business, your colleagues, and the customers and communities we serve.
- Learn new skills, grow your career, explore new opportunities across the B ank, and ultimately gain new perspectives to help you succeed.
- Experienc e a culture of care where all colleagues are respected, included, appreciated, and supported.

**Our **Total Rewards Package**

Our Total Rewards package reflects the investment we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation,

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