Guest Services Agent

6 months ago

Vancouver, Canada Onni Group Full time

**Perks & Benefits**:

- Comprehensive Benefits Package that provides extended health care, dental care, vision care, life insurance and critical illness.
- Continuous learning opportunities with an annual educational allowance.
- Generous referral program ranging from $500-$2,500 depending on business need.
- Regular consistent team building activities and events.
- Discounts to local amenities and vendors.
- Discounted hotel stays in multiple locations through our Hospitality offerings.

**What Will You do?**
- Handle all guest interactions with the highest level of hospitality and professionalism while accommodating special requests whenever feasible
- Remain proficient in all programs required to manage hotel and residential desk needs
- Hold accountability for resolving customer complaints and assisting customers in all inquiries regarding our services, hours of operation, key personnel, in house events, and directions
- Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices
- Ensure an efficient reception experience for guests, including check-in and check-out, log maintenance requests, and complete audit procedures
- Communicate any relevant feedback from guest and/or other departments with the Guest Service Manager
- Coordinate the arrival of vendors, guests, deliveries, and prospects, and assist with directing them to appropriate departments and locations on-site and in the parking garage
- Process packages,, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
- Coordinate the storage room by storing and retrieving guest luggage and packages
- Provide basic trouble-shooting support for in-room hotel services such as Internet, TV, and movies
- Communicate closely with housekeeping and maintenance teams to ensure that the needs of guests are prioritized to provide the best guest experience possible

**What Do You Bring**:

- High School Degree or equivalent
- Front Office/Concierge experience in hotel, residential or customer focused industry
- Proficiency in MS Outlook, MS Word, MS Excel, and MS Windows required
- Must have excellent customer service and interpersonal skills
- Excellent oral and written communication skills for team and guest interactions
- Ability to multitask in a fast-paced and high volume environment
- Ability to work well within a team.

**About the company**:
The Steveston Waterfront Hotel is where modern life seamlessly blends with the historic character of this picturesque fisherman’s village. This is where locals and visitors become friends, and friends become family. Whether you’re staying for a weekend or a while, we promise it’ll feel like home from the moment you arrive.

**How To Apply**:

- We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted._

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