Customer Service Representative

6 months ago

Vancouver, Canada Busy Bee Gold Dry Cleaners Full time

_**Busy Bee Gold is a "Certified Master Dry Cleaner". **_We are Vancouver’s highest-rated garment care, wedding gown specialists, and master tailors. We are known for being the most reliable and environmentally friendly dry cleaner in Vancouver without sacrificing quality.

Our growing list of trusted customers includes high-end signature brands like: Balenciaga, Burberry, Celine, Christian Dior, Fendi, Hermes, IWC Schaffhausen, Jimmy Choo, Moncler, Miu Miu, Montblanc, Prada, Salvatore Ferragamo, St. John, Tory Burch LLC, Ted Baker, The Law Courts, Vacheron Constantin, Yves Saint Laurent (YSL).
- **Busy Bee Gold**_'s_ mission is to treat no two garments the same, cause no harm to the environment, endeavor to use our business to help the community, and always make sure our clients are smiling when they leave our store.

**For this position you should have some of the following skills**:

- Ability to multitask.
- Strong attention to detail.
- Team player - you enjoy working with a team and have great interpersonal skills.
- Organized - you’re comfortable working in a high-speed, dynamic environment.
- Customer-oriented - you understand that the customer is always first and ready to put it into practice.
- Fast-learner - you are patient, willing to ask for help, and take the initiative to learn on your own.
- Past customer experience in a retail setting is an asset.
- Basic computer knowledge and familiarity with POS system.

As a **Customer Service Representative,** you will:

- Be the first smile our clients see when they walk in
- Understand customer needs and match them to our services
- Inspect and Process incoming garments for dry cleaning with care and respect
- Provide completed orders to customers at pick-up, including a collection of payments.
- Will work closely in a team that wants to thrive together

We're looking forward to hearing from you

Please complete the assessment tests from indeed to be considered for this job.**Who is **_**Busy Bee Gold**_**?**
- **Busy Bee Gold is a ‘Certified Master Dry Cleaner’. **_We are Vancouver’s highest-rated garment care, wedding gown specialists, and master tailors. We are known for being the most reliable and environmentally friendly dry cleaner in Vancouver.

Our mission is to treat no two garments the same, cause no harm to the environment, endeavor to use our business to help the community, and always make sure our clients are smiling when they leave our store.

Our growing list of trusted customers includes high-end signature brands like: Balenciaga, Burberry,Brunello Cucinelli, Celine, Christian Dior, Fendi, Hermes, IWC Schaffhausen, Jimmy Choo, Moncler, Miu Miu, Montblanc, Prada, Salvatore Ferragamo, St. John, Tory Burch, Ted Baker, The Law Courts, Vacheron Constantin, Yves Saint Laurent (YSL).

**Who are we looking for?**

**What are the perks and benefits of working with us?**
- Competitive compensation based on relevant experience.
- Extended health, vision, dental, and insurance coverage.
- Enjoy the convenience of free dry cleaning.
- Generous employee discount on our premium services.
- Exciting opportunities for professional growth and advancement within our thriving organization.

**Key Responsibilities**
- Be the **welcoming face** that greets our valued clients as they enter our establishment.
- Listen attentively to customer needs and align them with our premium services.
- Thoroughly inspect and process incoming garments for dry cleaning, handling them with care and respect.
- Provide completed orders to customers at pick-up, ensuring a seamless payment process.
- Collaborate harmoniously within our team of motivated individuals who share the goal of collective success.
- Navigate basic computer operations and POS systems with ease.
- Demonstrate a quick learning curve, seeking knowledge proactively.
- Promote, and embody the essence of our Core Values in People, Quality, and Growth, encapsulating our commitment to excellence.
- Adhere to company standards, ensuring exceptional customer service, impeccable cleanliness, and professional personal conduct.
- Efficiently address customer needs with a warm and timely approach, fostering positive interactions.

If you're ready to contribute your exceptional customer service skills to a premium dry cleaning environment, Busy Bee Gold welcomes your enthusiasm and dedication to excellence. Join us in delivering top-tier service and becoming an integral part of our thriving team.

**Experience**
- Minimum of 2 years of experience in a premium customer service role. Demonstrating your ability to provide unparalleled service and create memorable experiences.
- Over 3 years of experience in a retail or hospitality setting. Showcasing your dedication to meeting and exceeding customer expectations.

**Wage**:
**Salary**: $18.00-$24.50 per hour Depending on relevant valuable experience.

If you think you would be a good fit for our team, submit a copy of your resume and please complete the asses

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