Windows Deskside Support Ananlyst

3 weeks ago

Regina, Canada OTA Business Solutions Inc. Full time

OTA Business Solutions Inc. is on the lookout for a dynamic Enterprise Architect to join our innovative team and drive digital transformation for our esteemed client. Are you a visionary leader with a passion for architecting cutting-edge solutions? This is your opportunity to shape the technological landscape of a forward-thinking organization

**Key qualities of the resource will be**:

- A self-starter with professional accountability;
- High degree of communication skills, able to present ideas, strategies, theories and plans to all levels of the organization in a manor consumable for the audience;
- High degree of organizational skill, able to multitask and set clear timelines for expected deliverables; and
- High degree of collaborative or consultative approach capability to problem solving.

**Description of Requirements**

Typical activities in this role include but are not limited to:

- Provide Tier 2 & 3 Deskside Support for user endpoints, including desktops and laptops.
- Create and maintain standardized Windows Images.
- Deploy driver updates, BIOS updates for a range of models, maintain configuration baselines and prevent configuration drift.
- Manage, support, and maintain AV Equipment, Meeting & Collaboration Spaces with focus on Microsoft Teams Room (MTR) Certified Hardware.
- Manage and support Papercut Enterprise print management solution.
- Manage, deploy, and maintain firmware & configuration of 120+ Enterprise Printer & MFP.
- Assist with testing and deployment of Microsoft updates (patch Tuesdays).
- Implement Windows Desktop group policies for an enterprise environment.
- Troubleshoot and work through complex technical issues.
- Develop and maintain good documentation.
- Provide assistance and mentorship as required.
- Knowledge share/transfer.

**Ideally the resource will have**:

- Desktop & Laptop Computer Configuration, Troubleshooting & Repair
- Windows 10/11 Technical Experience
- Experience supporting Microsoft 365 Apps for Enterprise (Microsoft Office Suite of products)
- Experience with Workstation Group Policy
- Experience with managing, maintaining standardized endpoint images, driver & firmware updates.
- Experience with supporting and managing Microsoft Teams Rooms (MTR) Certified hardware.
- Experience supporting corporate AV meeting rooms & Collaboration spaces.
- Enterprise Printer Fleet Management, Firmware Updates, Configuration
- Experience with working with VMs (VMWare ESXi)
- Experience with deploying Microsoft SCCM imaging & software installation.
- Experience with maintaining hardware and software inventories through standard asset management systems and procedures.

**Ideally the resource will have**:

- CompTIA A+ or equivalent experience
- Basic knowledge of network troubleshooting Ethernet and IP configuration
- Experience with Lenovo Desktops & Notebooks
- Experience with Panasonic Ruggedized Toughbook’s
- Experience with PowerShell Scripting

**Job Types**: Full-time, Fixed term contract

**Salary**: $65.19-$75.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Employee assistance program

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Application question(s):

- Are you able to work onsite, 8am - 5pm, Mon-Fri, in Regina, SK?
- Can you lift a 25lbs package, when required to?
- Are you currently able to work in Canada legally ?

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Windows Desktop Support Analystt: 8 years (required)

Licence/Certification:

- CompTIA A+ (required)

Ability to Relocate:

- Regina, SK S4P 0J3: Relocate before starting work (required)

Work Location: In person

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