Desktop Analyst Resource

2 weeks ago

Regina, Canada BQ INTERNATIONAL LTD. Full time

The Deskside Services team provides second level support, maintenance, and planning for SaskEnergy’s desktop, notebook, smartphone and printer environment, resourcing for ongoing projects supporting the above infrastructure as well as maintaining a tech support desk providing end user walk up support service.

SaskEnergy’s Desktop infrastructure is currently based on Windows 10 Enterprise edition, and Microsoft 365 Apps for enterprise.

The Deskside Services team supports 900 iPhones, 400 desktops, 1040 notebook computers and about 360 semi-rugged notebooks in our mobile workforce environment and consists of multi-vendor contract resources operating in a pool concept where resources are utilized across varying projects and operational areas based on skills and abilities, with a goal of providing the most efficient and effective support to the business.

SaskEnergy is looking for an entry level Desktop Analyst to work in our Deskside Services Team. This team is primarily responsible for supporting all end user devices such as desktops, laptops, printers, peripherals, and desktop software applications. This person will also be responsible for researching and providing recommendations on technical solutions as they relate to end user devices.

The Desktop Analyst resource responsibilities include, but not limited to:

1. Manage, & support end-user devices (laptops, desktops, rugged tablets, mobile phones, printers, etc)

2. End user software support – Windows 10, Microsoft Apps for Enterprise (O365) and other desktop software applications

3. Provide Tier 1 & 2 support at SaskEnergy’s Tech Support desk, a dedicated service for walk up support to end-users.

4. Image, deploy and configure new computers/laptops and install various software application

5. Speciality peripheral management, including Fleet Truck docks

6. Recording all inventory, incidents/service request tickets into incident management system.

The key skills and knowledge areas required for the resource are outlined in attached Appendix C – Supplementary Specifications. The Desktop Analyst must be able to perform in a team environment with strong interpersonal and professional communication skills. North American job experience is considered an asset for this proposal. Proponents are encouraged to provide specific and qualitative verbiage of other areas where their expertise can add value to our teams, and make our projects as successful as possible.

The preference for start date is as soon as possible. The initial term for this role will conclude on March 31, 2023; after which SaskEnergy will evaluate its ongoing requirements and potentially extend the term for this Resource in accordance with the terms and conditions of the proponent’s Technology Master Service Agreement (TMSA).

CONTRACT DURATION

The Contract will be effective for an initial term commencing on the date of award and ending on March 31, 2023. The Contract will automatically renew for successive one (1) year terms, a maximum of four (4) times

The Resource will be required to work and be located on site at SaskEnergy Head Office in Regina, Monday to Friday 8 am to 5 pm and the proposed hourly rate shall be inclusive of all travel and living costs (PST and GST are extra). Occasional travel to support offices across the province will be required.

#J-18808-Ljbffr

  • Desktop Analyst

    3 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    The Deskside Services team provides second level support, maintenance, and planning for SaskEnergy’s desktop, notebook, smartphone and printer environment, as well as resourcing for ongoing projects supporting the above infrastructure.SaskEnergy’s Desktop infrastructure is currently based on Windows 10 Enterprise edition, and Microsoft Office 2016.The...

  • Desktop Analyst

    3 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    The Deskside Services team provides second level support, maintenance, and planning for SaskEnergy’s desktop, notebook, smartphone and printer environment, as well as resourcing for ongoing projects supporting the above infrastructure.SaskEnergy’s Desktop infrastructure is currently based on Windows 10 Enterprise edition, and Microsoft Office 2016.The...

  • Desktop Analyst

    3 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    The Deskside Services team provides second level support, maintenance, and planning for SaskEnergy’s desktop, notebook, smartphone and printer environment, as well as resourcing for ongoing projects supporting the above infrastructure.SaskEnergy’s Desktop infrastructure is currently based on Windows 10 Enterprise edition, and Microsoft Office 2016.The...

  • Desktop Analyst

    1 week ago

    Regina, Canada Evanya Consulting Ltd Full time

    Evanya Consulting is looking for an Desktop Analyst to work with our client SaskEnergy. The Resource will be required to work and be located on site at SaskEnergy Head Office in Regina. The Desktop Analyst resource responsibilities include, but not limited to: 1. Manage, & support end-user devices (laptops, desktops, rugged tablets, mobile phones,...

  • SX7010 – Windows Desktop Support Analyst

    2 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    SX7010 – Windows Desktop Support AnalystSX7010 – Windows Desktop Support Analyst Job Location: Regina,SK Description: SaskEnergy’s desktop environment consists over 1500 endpoints including, 1000 laptops, 250 desktops, and 300 semi-rugged notebooks based on Windows 10/11 Enterprise edition, and Microsoft 365 Apps for enterprise. Our mobile...

  • SX7010 – Windows Desktop Support Analyst

    2 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    SX7010 – Windows Desktop Support AnalystSX7010 – Windows Desktop Support Analyst Job Location: Regina,SK Description: SaskEnergy’s desktop environment consists over 1500 endpoints including, 1000 laptops, 250 desktops, and 300 semi-rugged notebooks based on Windows 10/11 Enterprise edition, and Microsoft 365 Apps for enterprise. Our mobile...

  • SX7010 – Windows Desktop Support Analyst

    2 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    SX7010 – Windows Desktop Support AnalystSX7010 – Windows Desktop Support Analyst Job Location: Regina,SK Description: SaskEnergy’s desktop environment consists over 1500 endpoints including, 1000 laptops, 250 desktops, and 300 semi-rugged notebooks based on Windows 10/11 Enterprise edition, and Microsoft 365 Apps for enterprise. Our mobile...

  • Desktop Analyst

    7 days ago

    Regina, Canada Visionpool Business Services Full time

    Visionpool Business Services is hiring a **This position if full time onsite in Regina, Saskatchewan** **Responsibilities**: - Manage, & support of end-user devices (laptops, desktops, rugged tablets, mobile phones, printers, etc.) - Work collaboratively with the Tier 1 Service Desk team, including assisting with support duties, such as phone coverage and...

  • SX7047 Windows End-Point Deployment Analyst

    2 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    SX7047 Windows End-Point Deployment AnalystSX7047 Windows End-Point Deployment Analyst Job Title: SX7047 Windows End-Point Deployment Analyst Job Location: Regina,SK (100% Onsite) Description: Submitted resources MUST have minimum eight (8) years experience desktop engineering or a related field supporting a large scale (1000+ endpoints), mission...

  • SX7047 Windows End-Point Deployment Analyst

    2 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    SX7047 Windows End-Point Deployment AnalystSX7047 Windows End-Point Deployment Analyst Job Title: SX7047 Windows End-Point Deployment Analyst Job Location: Regina,SK (100% Onsite) Description: Submitted resources MUST have minimum eight (8) years experience desktop engineering or a related field supporting a large scale (1000+ endpoints), mission...

  • SX7047 Windows End-Point Deployment Analyst

    2 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    SX7047 Windows End-Point Deployment AnalystSX7047 Windows End-Point Deployment Analyst Job Title: SX7047 Windows End-Point Deployment Analyst Job Location: Regina,SK (100% Onsite) Description: Submitted resources MUST have minimum eight (8) years experience desktop engineering or a related field supporting a large scale (1000+ endpoints), mission...

  • Service Desk Analyst – SX7013

    2 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    The Service Desk team provides a single point of contact for all employees/contractors primarily acting as first level support for any IT related incidents and service requests as well as providing technical advice and guidance.SaskEnergy’s Desktop infrastructure is currently based on Windows 10 Enterprise edition, and Microsoft 365 with Office...

  • Service Desk Analyst – SX7013

    2 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    The Service Desk team provides a single point of contact for all employees/contractors primarily acting as first level support for any IT related incidents and service requests as well as providing technical advice and guidance.SaskEnergy’s Desktop infrastructure is currently based on Windows 10 Enterprise edition, and Microsoft 365 with Office...

  • Service Desk Analyst – SX7013

    2 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    The Service Desk team provides a single point of contact for all employees/contractors primarily acting as first level support for any IT related incidents and service requests as well as providing technical advice and guidance.SaskEnergy’s Desktop infrastructure is currently based on Windows 10 Enterprise edition, and Microsoft 365 with Office...

  • Windows End-Point Deployment Analyst

    2 days ago

    Regina, Canada Zortech Solutions Full time

    Job Description: Client is seeking an experienced Windows End-Point Deployment Analyst. This role involves more complex work related to the design, implementation, and management of Windows enterprise desktop environments. This role is responsible for creating standardized desktop images; developing

  • Deskside Analyst

    7 days ago

    Regina, Canada Visionpool Business Services Full time

    Visionpool Business Services is hiring Deskside Analyst. **Responsibilities**: Manage, & support end-user devices (laptops, desktops, rugged tablets, mobile phones, printers, etc) Provide Tier 2 support which includes a dedicated service for walk up support to end-users. Recording all inventory, incidents/service request ticket updates into our incident...

  • Service Desk Analyst

    3 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    The Service Desk team provides a single point of contact for all employees/contractors primarily acting as first level support for any IT related incidents and service requests as well as providing technical advice and guidance.SaskEnergy’s Desktop infrastructure is currently based on Windows 10 Enterprise edition, and Microsoft 365 with Office...

  • Service Desk Analyst

    3 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    The Service Desk team provides a single point of contact for all employees/contractors primarily acting as first level support for any IT related incidents and service requests as well as providing technical advice and guidance.SaskEnergy’s Desktop infrastructure is currently based on Windows 10 Enterprise edition, and Microsoft 365 with Office...

  • Service Desk Analyst

    3 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    The Service Desk team provides a single point of contact for all employees/contractors primarily acting as first level support for any IT related incidents and service requests as well as providing technical advice and guidance.SaskEnergy’s Desktop infrastructure is currently based on Windows 10 Enterprise edition, and Microsoft 365 with Office...

  • Desktop Support Analyst

    2 weeks ago

    Regina, Canada Akkodis Full time

    Service Desk Analyst Type : Hybrid - Regina, Saskatchewan - 1 Year Contract Description of duties: The IT Service Desk is looking for a Technical Analyst to directly resolve customer issues by following best practices. This role is accountable to update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing...