SX7010 – Windows Desktop Support Analyst

2 weeks ago

Regina, Canada BQ INTERNATIONAL LTD. Full time
SX7010 – Windows Desktop Support AnalystSX7010 – Windows Desktop Support Analyst

Job Location: Regina,SK

Description:

SaskEnergy’s desktop environment consists over 1500 endpoints including, 1000 laptops, 250 desktops, and 300 semi-rugged notebooks based on Windows 10/11 Enterprise edition, and Microsoft 365 Apps for enterprise. Our mobile workforce environment and consists of multi-vendor contract resources operating in a pool concept where resources are utilized across varying projects and operational areas based on skills and abilities, with a goal of providing the most efficient and effective support to the business.

1.2 Description of Requirements

Typical activities in this role include but are not limited to:

• Provide Tier 2 & 3 Deskside Support for user endpoints, including desktops and laptops.

• Create and maintain standardized Windows Images.

• Manage Windows applications packages and task sequences per workstation persona.

• Deploy driver updates, BIOS updates for a range of models, maintain configuration baselines and prevent configuration drift.

• Manage, support, and maintain AV Equipment, Meeting & Collaboration Spaces with focus on Microsoft Teams Room (MTR) Certified Hardware.

• Manage and support Papercut Enterprise print management solution.

• Manage, deploy, and maintain firmware & configuration of 120+ Enterprise Printer & MFP.

• Assist with testing and deployment of Microsoft updates (patch Tuesdays).

• Implement Windows Desktop group policies for an enterprise environment.

• Troubleshoot and work through complex technical issues.

• Develop and maintain good documentation.

• Provide assistance and mentorship as required.

• Knowledge share/transfer.

Ideally the resource will have:

• Desktop & Laptop Computer Configuration, Troubleshooting & Repair

• Windows 10/11 Technical Experience

• Experience supporting Microsoft 365 Apps for Enterprise (Microsoft Office Suite of products)

• Experience with Workstation Group Policy

• Experience with managing, maintaining standardized endpoint images, driver & firmware updates.

• Experience with supporting and managing Microsoft Teams Rooms (MTR) Certified hardware.

• Experience supporting corporate AV meeting rooms & Collaboration spaces.

• Enterprise Printer Fleet Management, Firmware Updates, Configuration

• Experience with working with VMs (VMWare ESXi)

• Experience with deploying Microsoft SCCM imaging & software installation.

• Experience with maintaining hardware and software inventories through standard asset management systems and procedures.

Ideally the resource will have:

• CompTIA A+ or equivalent experience

• Basic knowledge of network troubleshooting Ethernet and IP configuration

• Experience with Lenovo Desktops & Notebooks

• Experience with Panasonic Ruggedized Toughbook’s

• Experience with PowerShell Scripting

The key skills and knowledge areas required for this resource are outlined in attached Appendix C – Supplementary Specifications. The Windows End-Point Deployment Analyst must be able to perform in a team environment with strong interpersonal and professional communication skills. North American job experience is considered an asset for this proposal. Proponents are encouraged to provide specific and qualitative verbiage of other areas where their expertise can add value to our teams and make our projects as successful as possible.

The preference for start date is April 1, 2024. The initial term for this role will conclude on March 31, 2025

#J-18808-Ljbffr

  • Desktop Analyst

    3 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    The Deskside Services team provides second level support, maintenance, and planning for SaskEnergy’s desktop, notebook, smartphone and printer environment, as well as resourcing for ongoing projects supporting the above infrastructure.SaskEnergy’s Desktop infrastructure is currently based on Windows 10 Enterprise edition, and Microsoft Office 2016.The...

  • Desktop Analyst

    3 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    The Deskside Services team provides second level support, maintenance, and planning for SaskEnergy’s desktop, notebook, smartphone and printer environment, as well as resourcing for ongoing projects supporting the above infrastructure.SaskEnergy’s Desktop infrastructure is currently based on Windows 10 Enterprise edition, and Microsoft Office 2016.The...

  • Desktop Analyst

    3 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    The Deskside Services team provides second level support, maintenance, and planning for SaskEnergy’s desktop, notebook, smartphone and printer environment, as well as resourcing for ongoing projects supporting the above infrastructure.SaskEnergy’s Desktop infrastructure is currently based on Windows 10 Enterprise edition, and Microsoft Office 2016.The...

  • Desktop Analyst Resource

    2 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    The Deskside Services team provides second level support, maintenance, and planning for SaskEnergy’s desktop, notebook, smartphone and printer environment, resourcing for ongoing projects supporting the above infrastructure as well as maintaining a tech support desk providing end user walk up support service.SaskEnergy’s Desktop infrastructure is...

  • Desktop Analyst Resource

    2 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    The Deskside Services team provides second level support, maintenance, and planning for SaskEnergy’s desktop, notebook, smartphone and printer environment, resourcing for ongoing projects supporting the above infrastructure as well as maintaining a tech support desk providing end user walk up support service.SaskEnergy’s Desktop infrastructure is...

  • Desktop Analyst Resource

    2 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    The Deskside Services team provides second level support, maintenance, and planning for SaskEnergy’s desktop, notebook, smartphone and printer environment, resourcing for ongoing projects supporting the above infrastructure as well as maintaining a tech support desk providing end user walk up support service.SaskEnergy’s Desktop infrastructure is...

  • Desktop Analyst

    1 week ago

    Regina, Canada Evanya Consulting Ltd Full time

    Evanya Consulting is looking for an Desktop Analyst to work with our client SaskEnergy. The Resource will be required to work and be located on site at SaskEnergy Head Office in Regina. The Desktop Analyst resource responsibilities include, but not limited to: 1. Manage, & support end-user devices (laptops, desktops, rugged tablets, mobile phones,...

  • Windows End-Point Deployment Analyst

    2 days ago

    Regina, Canada Zortech Solutions Full time

    Job Description: Client is seeking an experienced Windows End-Point Deployment Analyst. This role involves more complex work related to the design, implementation, and management of Windows enterprise desktop environments. This role is responsible for creating standardized desktop images; developing

  • SX7047 Windows End-Point Deployment Analyst

    2 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    SX7047 Windows End-Point Deployment AnalystSX7047 Windows End-Point Deployment Analyst Job Title: SX7047 Windows End-Point Deployment Analyst Job Location: Regina,SK (100% Onsite) Description: Submitted resources MUST have minimum eight (8) years experience desktop engineering or a related field supporting a large scale (1000+ endpoints), mission...

  • SX7047 Windows End-Point Deployment Analyst

    2 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    SX7047 Windows End-Point Deployment AnalystSX7047 Windows End-Point Deployment Analyst Job Title: SX7047 Windows End-Point Deployment Analyst Job Location: Regina,SK (100% Onsite) Description: Submitted resources MUST have minimum eight (8) years experience desktop engineering or a related field supporting a large scale (1000+ endpoints), mission...

  • SX7047 Windows End-Point Deployment Analyst

    2 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    SX7047 Windows End-Point Deployment AnalystSX7047 Windows End-Point Deployment Analyst Job Title: SX7047 Windows End-Point Deployment Analyst Job Location: Regina,SK (100% Onsite) Description: Submitted resources MUST have minimum eight (8) years experience desktop engineering or a related field supporting a large scale (1000+ endpoints), mission...

  • Desktop Analyst

    7 days ago

    Regina, Canada Visionpool Business Services Full time

    Visionpool Business Services is hiring a **This position if full time onsite in Regina, Saskatchewan** **Responsibilities**: - Manage, & support of end-user devices (laptops, desktops, rugged tablets, mobile phones, printers, etc.) - Work collaboratively with the Tier 1 Service Desk team, including assisting with support duties, such as phone coverage and...

  • Windows End-Point Deployment Analyst

    3 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    resources MUST have minimum eight (8) years experience desktop engineering or a related field supporting a large scale (1000+ endpoints), mission critical enterprise in a 24×7 operating environment or equivalent to be considered as deemed by SaskEnergy Inc.Typical activities in this role include but are not limited to:1. Administer, maintain, support &...

  • Windows End-Point Deployment Analyst

    2 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    resources MUST have minimum eight (8) years experience desktop engineering or a related field supporting a large scale (1000+ endpoints), mission critical enterprise in a 24×7 operating environment or equivalent to be considered as deemed by SaskEnergy Inc.Typical activities in this role include but are not limited to:1. Administer, maintain, support &...

  • Windows End-Point Deployment Analyst

    2 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    resources MUST have minimum eight (8) years experience desktop engineering or a related field supporting a large scale (1000+ endpoints), mission critical enterprise in a 24×7 operating environment or equivalent to be considered as deemed by SaskEnergy Inc.Typical activities in this role include but are not limited to:1. Administer, maintain, support &...

  • Desktop Support Analyst

    2 weeks ago

    Regina, Canada Akkodis Full time

    Service Desk AnalystType:Hybrid - Regina, Saskatchewan - 1 Year ContractDescription of duties:The IT Service Desk is looking for a Technical Analyst to directly resolve customer issues by following best practices. This role is accountable to update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing...

  • Desktop Support Analyst

    2 weeks ago

    Regina, Canada Akkodis Full time

    Service Desk Analyst Type : Hybrid - Regina, Saskatchewan - 1 Year Contract Description of duties: The IT Service Desk is looking for a Technical Analyst to directly resolve customer issues by following best practices. This role is accountable to update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing...

  • Desktop Support Analyst

    2 weeks ago

    Regina, Canada Akkodis Full time

    Service Desk AnalystType:Hybrid - Regina, Saskatchewan - 1 Year ContractDescription of duties:The IT Service Desk is looking for a Technical Analyst to directly resolve customer issues by following best practices. This role is accountable to update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing...

  • Desktop Support Analyst

    2 weeks ago

    Regina, Canada Akkodis Full time

    Service Desk AnalystType:Hybrid - Regina, Saskatchewan - 1 Year ContractDescription of duties:The IT Service Desk is looking for a Technical Analyst to directly resolve customer issues by following best practices. This role is accountable to update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing...

  • Service Desk Analyst – SX7013

    2 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    The Service Desk team provides a single point of contact for all employees/contractors primarily acting as first level support for any IT related incidents and service requests as well as providing technical advice and guidance.SaskEnergy’s Desktop infrastructure is currently based on Windows 10 Enterprise edition, and Microsoft 365 with Office...