Front Desk Agent

1 month ago

New Westminster, Canada Waldorf Hotel Full time

**Who We Are**

Viaggio Hospitality Group is one of British Columbia’s largest hospitality companies and is a leader in providing outstanding food and beverage experiences. We are a growing number of establishments, each with its own unique concept, Viaggio Hospitality Group’s mission is to provide a unified experience of exceptional service, quality, offerings and general hospitality.

There is something to offer for every type of guest; whether you’re looking for an upscale dining experience, a comfortable place to rest, a liquor store with impeccable selection, a beautiful course to swing some golf clubs, a lively night club or an exciting bar to catch the game, Viaggio Hospitality Group is yours to explore, enjoy and create lasting memories. Some notable establishments are the Downtown Moda Hotel, Ancora Waterfront Dining & Patio, Howe Sound Brewing, Viti Wine & Lager and Birchbank Golf Course.

**The Opportunity**

We are looking for a **Front Desk Agent **to come and join our team at **The Met.** We are looking for someone who strives to give the best customer service experience.

**What You’ll Do**
- Welcome guests on arrival in the lobby in a warm, friendly and professional manner
- Ensure reservations/inquiries are handled correctly and accurately
- Be knowledgeable about different room types, current rates, amenities, services and all hotel procedures and promotions
- Ensure to maintain proper confidentiality of hotel and guest information
- Ensuring exact compliance with registration and departure procedures and completion of all documentation necessary
- Ability to listen and respond in a calm, diplomatic manner to any guest issues
- Book reservations and process reservation with a high degree of accuracy
- Expected to work a **(40 hour workweek)** **varying schedule, including weekdays, weekends and holidays**:

- MUST be a team player and able to work with every department in the hotel to achieve exceptional service.
- Must be able to work autonomously

**What You Have**
- Must be detailed orientated, self-motivated and reliable
- Min 1-2 years of previous Front Desk experience
- MS Office knowledge, and good computer skills
- Excellent communication skills, and fluent in English
- Ability to work independently.
- Solid customer service skills
- Legally authorized to work in Canada to be considered.

Pay: $18.50-$20.00 per hour

Work Location: In person

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