Program Assistant

1 week ago

Kitchener, Canada Ministry of Labour, Immigration, Training and Skills Development Full time

If you enjoy using your people skills, engaging in teamwork, and handling essential and responsible administrative work, this position may be of interest to you.

**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the **OPS Anti-Racism Policy** and the **OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's **Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation.

**What can I expect to do in this role?**: In this role you will:

- Provide a range of clerical, administrative, and related support services to the Program Managers, Health and Safety Inspectors and Employment Standards Officers.
- Respond to general public inquiries.

**How do I qualify?**:
**Customer Service, Communication and Interpersonal Skills**:

- You have highly developed customer-service skills/orientation.
- You have the ability to work as a team member and handle high level of stress when dealing with fatalities, work accidents and irate clients.
- You have proven communication skills to obtain details of incidents and events, workers and claims from employers and police.
- You have demonstrated oral/written communication skills to provide information and prepare responses/correspondence.

**Administrative Knowledge and Skills**:

- You have knowledge of records management and practices to maintain electronic and manual records/filing systems.
- You have knowledge of the operation of various office equipment.
- You have knowledge of office administration policies and procedures to provide support to managers and staff.
- You have organizational skills to prioritize work and meet deadlines.

**Analytical, Reasoning and Problem-Solving Skills**:

- You have demonstrated ability to develop a solid understanding of Ministry of Labour programs and legislation that applies to them (i.e. Health and Safety and Employment Standards) in order to handle/refer enquiries and provide program information.
- You can respond to inquiries and/or complaints, referring where appropriate and ensuring confidentiality.
- You have demonstrated ability to use sound judgment and resolve problems independently.

**Additional Information**:
**Address**:

- 1 English Temporary, duration up to 12 months, 4273 King St E, Kitchener, West Region

**Compensation Group**:

- Ontario Public Service Employees Union- Understanding the job ad - definitions
- **Schedule**:

- 3.7**Category**:

- Administrative and Support Services**Posted on**:

- Monday, March 4, 2024**Note**:

- T-LB-211241/24

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