Coordinator, Settlement Services

4 weeks ago

Edmonton, Canada EMCN Full time

**Coordinator, Settlement Services**
Working from EMCN Central and EMCN's Welcome Centre for Immigrants (WCI)

**We thank all applicants for their interest; however, only those selected for an interview will be contacted.

**the program**

EMCN's Settlement Services aim to help immigrants integrate into the community by providing access to programs and services. They assist with finding housing, familiarizing newcomers with the local community, programs, and services, accessing government and community services, understanding Canadian culture and customs, and knowing their rights. The Settlement Services team at EMCN is extensive, offering one-to-one settlement and case management, group workshops, LGBTQIA+ support (Rainbow Refuge), outreach for immigrant seniors, and specialized programming.

**the challenge
As one of two program coordinators, you will work collaboratively to ensure EMCN settlement services are human-centered and responsive. You will support the day-to-day needs of the settlement team and will continuously assess our work in order to identify and create service responses to emerging trends and needs while developing and implementing recommended methods and approaches.

**the opportunity**
- Adopt an asset-based/strength-based approach when working with the settlement team, recognizing and leveraging the unique talents and strengths of each individual.
- Lead, coaching, training, supervise and support staff to ensure individual and team wellbeing and success and empower proactive responses to challenges.
- Continuously assess processes, workflows, and program elements to meet community needs and improve service quality.
- Identify service and referral gaps in settlement services and establish relationships with local community service providers to expand referral sources.
- Monitor and review service delivery, actively seeking feedback from clients/participants and the community to ensure service quality.
- Prepare and submit progress and summary reports, maintaining and reporting statistics in compliance with funding agreements.
- Represent the settlement program and EMCN in internal and external committees and working groups.
- Collaborate, build partnerships, and support ongoing collaborations to advance organizational and team objectives.
- Maintain accurate records, statistics, and required reporting documentation, including narrative and data reporting.

**what it takes
While all backgrounds will be considered, the most helpful history will include 5 years of progressive experience in the sector and deep knowledge of immigrants and family needs, familiarity with newcomer challenges and issues associated with resettlement / settlement, lived experience is preferred, proven leadership and team-building skills, and a formal education in Human Services, Social Services or a related field.

**characteristic, skills and attributes for success**
- Your personal values align with EMCN's values of social justice, diversity (inclusion), compassion, and responsibility.
- You are passionate about the work you do and EMCN's mission, actively engaging people, organizations, and partners to develop goals, execute plans, and achieve results.
- You are dedicated to the support staff and creating strong, supportive, creative bold teams.
- Your expertise includes knowledge of equity, diversity, inclusion, anti-racism, anti-oppression, trauma-informed practices, empowerment approach, and adult education principles.
- You consistently demonstrate integrity in personal and organizational practices, fostering a respectful and human-centred workplace.
- You possess a strong understanding of the current and evolving work landscape, showcasing innovation.
- Your flexibility and adaptability enable you to meet the changing demands of clients, funders, and stakeholders.
- You provide clear guidance on project goals and pathways to success for multi-disciplinary teams, promoting accountability and growth.
- Your commitment to ongoing learning and improvement is evident through self-awareness and a dedication to professional development
- You foster open communication, actively listen, speak effectively, and prepare written communication that ensures clear understanding of messages.

**our commitment

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