Bilingual Business Analyst

7 months ago

Ottawa, Canada CMHC Full time

**Job Requisition ID**: 10042

**Position Status**: Permanent Full Time

**Position Type**:Hybrid

**Office Location**:Ottawa (ON); Calgary (AB); Halifax (NS); Montreal (QC); Toronto (ON); Vancouver (BC)

**Travel Requirement**: Limited

**Language Designation**: Bilingual

**Language Skill Levels (Read/Write/Speak)**: BBB

**Salary**: Our salaries generally range from $ 81410.14 to $ 101762.68 and are based on qualifications and experience.

About CMHC

At CMHC, the work you do and the work we do together matters. We come to work every day with a common purpose: to realize a future where everyone in Canada has a home that they can afford and meets their needs.

Our people are second to none. We lean in with courage, band together as a community and try new things to make a lasting impact on housing from coast to coast to coast.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s what you get when you’re a permanent employee:

- 5 weeks of vacation.
- Annual individual performance bonus.
- Defined benefit pension plan.
- Comprehensive group insurance plan to support your well-being from day one.
- Support in your personal and professional growth with training, mentorship and more - because when you thrive, we thrive.
- An inclusive workplace culture and environment with Employee Resource Groups and more.
- A hybrid work model that lets you balance working from home and nurturing in-person connections by coming into your region’s office at a minimum of 4 times a month.

About the role

Join the Business Optimization and Systems team in the role of Bilingual Business Analyst. You will be joining the team that operates as a key control for the change management of the Microsoft Dynamics 365 Client Relationship Management platform and other systems. You will help ensure changes are completed with buy-in of key stakeholders to reduce negative downstream impacts and help provide oversight of platforms used not only for relationship management but for key operational program activities. As a key member of the team, your expertise in business systems analysis, systems testing (including UAT), systems procedures and consensus building will help us achieve our goals.

**What you’ll do**:

- Help identify which business activities will be affected by system changes, lead the consensus of relevant stakeholders, and document the business requirements, process flows and user stories for system changes.
- Analyze and understand business activities and systems as well as their interactions with other internal and external activities and systems.
- Understand systems, data and technology, but your work is not that of a Developer. Instead, you represent business interests by keeping a corporate view on requirements and are the key liaison with Information Technology to ensure optimal use of technology.
- Oversee the security role model for CRM and look after the inventory of security access roles.
- Participate in and/or lead User Acceptance Testing ensuring timely development and execution of test cases related to the processes and systems.
- Document procedures to ensure business continuity and knowledge transfer within the team.
- Evaluate business change requests, triage and monitor system defects and recommend system enhancements while conforming to design principles.
- Provide project planning, management and measurement skills and techniques to teams.

**What you should have**:
- A bachelor’s degree or college diploma with a concentration in Business, Computer Science, Information Technology, Mathematics or a related discipline.
- A minimum of five (5) years’ experience analyzing or designing business systems or risking and decisioning platforms.
- Experience providing specialized technical advice and recommendations with respect to Information Systems.
- The ability to persuade, influence, and negotiate.
- The ability to take initiative in completing multiple concurrent projects/ tasks.
- Demonstrated experience working in a team environment with technical support resources, business users and external partners.
- The demonstrated ability to research issues, analyze problems, synthesize information and make recommendations.
- Bilingualism in both official languages (English and French).

**It would be great if you also had**:

- A PMP (Project Management Professional) or CBAP (Certified Business Analyst Professional) designation(s).
- Relevant experience with Microsoft Dynamics 365 CRM.
- Experience in both waterfall and Agile methodologies

**Posting closing date**: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

CMHC is an inclusive workplace where diversity of thought - and of people - are recognized, valued, and considered essential to achieving our mission.

**Learn m

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