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Bilingual Business Analyst, Maintenance

1 month ago

Ottawa, Canada HOIST Full time

Who we are

We're an IFS integrator, offering comprehensive ERP implementation projects to unparalleled support services. As business strategic partners, we collaborate with clients across focused industries, transcending boundaries to deliver transformative service. With a global team of 200+ members, our strength is in our shared expertise. Our community comprises former IFS customers who've encountered challenges firsthand and dedicated IFS experts who bring specialized knowledge to the table. Together, we reshape businesses through exceptional service.


Who are we looking for:

We are seeking a Bilingual Business Analyst in Ottawa, ON, Canada, with a strong business acumen in the Maintenance (Enterprise Asset Management – EAM) domain.

The ideal candidate boasts a minimum of 3 years of hands-on expertise in the Maintenance field, are proficient in both French and English to facilitate seamless communication and have a proven track record of excelling in a consultant role.

This role is for an active vacant position on our team.


Why HOIST?

If you're driven by the desire to make a tangible impact, then HOIST is your destination Join our client-driven team, delivering transformative business excellence. Beyond services, we place our people at the heart of our success. Experience our collaborative work environment and flexible balance. HOIST is where your journey transforms into impact.


Key Responsibilities:

  • Collaborate with stakeholders to gather and define project requirements.
  • Conduct thorough analysis of business processes, systems, and user needs to identify solutions and improvements.
  • Create and maintain detailed functional and non-functional requirement documents, user stories, and use cases.
  • Translate complex technical concepts into easily understandable language for non-technical stakeholders.
  • Perform gap analysis to identify discrepancies between business requirements and current systems.
  • Work closely with development teams to ensure accurate implementation of requirements and timely issue resolution.
  • Participate in design and architecture discussions, offering insights to ensure alignment with business goals.
  • Facilitate effective communication between technical and non-technical teams, fostering a collaborative environment.
  • Perform quality assurance testing to validate that the software meets specified requirements and functions as intended.
  • Assist in project planning, estimation, and risk management activities.
  • Provide ongoing support and clarification to development teams during the software development lifecycle.
  • Analyze user feedback and system performance data to recommend continuous improvements.
  • Stay updated on industry trends and best practices to ensure the software solutions align with current standards.
  • Act as a subject matter expert for business processes, systems, and software functionality.
  • Conduct training sessions and create user documentation to ensure smooth adoption of new software features.


MUST Have

  • Bachelor's Degree in appropriate field of study or equivalent work experience
  • Minimum 3 years' experience within maintenance or enterprise asset management
  • Minimum 3 years in one or more of the following industries: Manufacturing; Energy & Utilities; Service Sector; Construction & Engineering; Shipping & Harbour Services; Aviation & Defence
  • Minimum 1 year in client-facing roles
  • Fluent in French and English
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multitasking skills.
  • Strong working knowledge of Microsoft Office
  • Experience with project management software tools
  • 50% availability for travel, including travel to the US and internationally
  • Legally entitled to work in the country you are applying for


What sets you apart

  • Experience in ERP implementation or upgrade projects
  • Experience with IFS Financials


Apply Now through


HOIST welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.