Lead Hand, Residential Maintenance

2 months ago


Edmonton, Canada Reliant Residential Services Full time

Reliant Residential Services is a full-scope residential service provider, primarily focused on condominium properties, but also servicing other single and multi-family dwellings and commercial properties. We work with property managers, boards, owners, and renters to ensure that their buildings and homes are maintained and repaired properly and professionally. When something disrupts their comfortable daily living or operations, we remedy the situation promptly. Issues are attended to professionally, cleanly and courteously.

Since 2014, Reliant has built a positive reputation among our clients and are regarded as their “Go-to” contractor for maintenance and repair.

**Lead Hand**

**Qualities**:

- honesty & integrity
- self-driven
- demonstrated supervisory experience across a variety of disciplines
- focus on a positive experience and outcome for the customer
- ability to think analytically and discern the root cause of an issue
- willingness to work hard at a variety of tasks, with attention to detail
- demonstrated understanding of practices for single and multi-family residential construction
- commitment to a safe and clean worksite
- strong written and verbal communication skills

**Qualifications**:

- 5 years’ experience in various disciplines in renovation, repair, remediation, or similar role

**Responsibilities**

Experience and competence in a wide variety of home maintenance and repair disciplines are required. Keeping in mind all appropriate regulations, codes, etc., the Lead Hand will be hands-on, participating in the planning and successful execution of projects. Additionally:

- Oversee and supervise maintenance techs on all projects.
- Monitor staff to ensure time and material inputs are appropriate for all projects; deal directly with training and disciplinary issues as required
- Work with management to ensure staff and subcontractors are scheduled efficiently and all materials are in place as appropriate
- Utilize 3rd party scheduling / work order software to track scheduling, time, expenses.
- Ensure staff / subs use same software to accurately track time, materials, and communicate issues, problems, details, and outcomes for all jobs.
- Ensure timely completion of all projects
- Develop action plans to remove materials as appropriate, and for remediation.
- Assist with quotation development and presentation
- Ensure adherence to building and safety codes
- Ensure staff have resources required to perform their duties appropriately, safely, efficiently, and profitably.
- Monitor tools, equipment, and materials, ensuring all are kept in good stock and state of repair.
- Oversee shop and worksite cleanliness; ensure staff keep shop and sites clean and orderly
- Provide input on ways and means to improve upon operational efficiencies, safety, job quality, business profitability, etc.
- Act as a mentor and training resource for staff as required; address training and discipline issues as required.
- Help Reliant grow by referring trusted 3rd party subcontractors and allies.
- Look for, and communicate, discuss, and act accordingly to help Reliant capitalize upon additional market opportunities

We have a philosophy of continuous improvement in all that we do. It is expected that all staff will strive to find better ways to accomplish the things we are tasked with, and communicate those to colleagues and management. To seek out information, and to recognize and act when something needs to be done.

The foregoing is not an exhaustive list - there is no defined “end” to the job description. Staff are encouraged to “do what needs to be done” in order to build the positive reputation, footprint, and profitability of Reliant Residential Services and related entities. Those who are instrumental in building Reliant will be rewarded accordingly as the company grows.

**Job Types**: Full-time, Permanent

Pay: $25.00-$33.00 per hour

Expected hours: 35 - 40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Automobile allowance
- Casual dress
- Extended health care
- Profit sharing

Schedule:

- Monday to Friday
- On call

Work Location: In person

Expected start date: 2024-10-21



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