Technical Solutions Analyst

6 months ago

Edmonton, Canada PCL Construction Full time

**The future you want is within reach.**

At PCL, we build the places where life happens and find camaraderie in the process. We're a community of builders committed to building better communities. That's why we're always looking ahead, and not just to the next project or what's next in our industry.

Our **HRPD Systems **team within our **North American Headquarters (Edmonton, AB)** is currently seeking a critical thinking **Technical Solutions Analyst **with experience in enterprise software management, data analytics and integrations process management. You will collaborate with our business stakeholders, technical and business analysts to ensure proper system configuration, solve existing system issues, develop new solutions to address business challenges, and translate business requirements into system configuration. If you have a passion for continuous learning, creating an outstanding employee experience and building value through technology, this role is for you.

Here's how a Technical Solutions Analyst for our Edmonton NAHQ office contributes to our team:
**Responsibilities**:

- Performs gap analysis on prospective products and solutions and develops, designs and refines solution artifacts relative to business solutions.
- Supports SAAS software product releases. Works with business analysts and stakeholders to assess release components and establish the approach to regression testing, planning, testing and rolling out features.
- Provides support and troubleshooting for complex service requests. Investigates problems and escalates work to vendor technical support as required or works with business units and end users to resolve tickets.
- Proactively performs root-cause analysis to identify solutions that will resolve system issues. Works to continually and cost effectively improve solutions.
- Supports and assists with solution design to address business problems, through automation or use of existing technologies.
- As a data expert, assist with the design of reports and analytics dashboards by interpreting and datasets for various audiences. Provides expert advice in the design of these tools.
- Data management, including following processes to approve and rectify incorrect data within systems.
- Prepares system test plans and system integration test plans for new feature and system implementation rollouts.
- Document as-built solutions. Creates and maintains system configuration documents, system, system integration documents and other technical reports.
- Develop and manage integration processes that transfer data between source systems and the master data hub.
- Manage power bi dashboards while identifying opportunities for continual improvements on the toolset.
- Ability to translate technical configuration and features into business terms; effectively explain to the business and business analysts the impact of varying technical configurations.

**Qualifications**:

- Postsecondary degree or diploma in information management, information technology, computing science, business administration or a related discipline.
- 3 years of progressive experience in functional solutions design, implementation and ongoing management in this or a related field.
- Understanding and practical exposure to the systems development lifecycle.
- Demonstrated experience in gathering and documenting system requirements, designing, testing and defining support procedures in SAP SuccessFactors.
- Experience using enterprise data integration platforms such as Dell Boomi and coding against system APIs.
- Experience and exposure to configuration management of SAAS products.
- Experience in developing HR analytical reports using business intelligence tools such as MS Power BI or related software.
- Ability to write complex SQL queries and an understanding of data modelling, ETL and database concepts.
- Solid understanding of data management and security practices.
- Understanding of change management practices and principles.
- Organizational and time management skills with the ability to multitask and prioritize own work.
- Effective verbal and written communication skills with a proven ability to communicate complex ideas and concepts clearly and concisely.
- Strong ability to work effectively and collaborate with employees at all levels and areas of the organization.
- Excellent analytical thinker with a passion for challenges and problem solving.
- Experience with SAP SuccessFactors modules would be an asset.

PCL is an innovative, employee-owned company comprised of people who find passion in their profession and take pride in doing great work every day. Our work powers the infrastructure and utilities that are essential to daily life and our projects are the scene of vacations, careers, education and healing. We are consistently ranked among the best companies to work for because we are committed to supporting and developing our teams.

The PCL Companies celebrate diversity and are proud to be an equal opportun

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