Field Service Representative

2 weeks ago

Toronto, Canada CSA Group Full time

Employment Status:
Regular

Time Type:
Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:
Protects the integrity and credibility of the CSA Mark by conducting factory inspections of products and processes to ensure on-going compliance with the applicable requirements. Conducts inspections on behalf of foreign agencies. Witnesses tests at factory locations, visits factories on behalf of Audits & Investigations.

**Responsibilities**:
- Performs factory inspections on certified products including review of manufacturer’s Quality Control records to ensure on-going compliance with the applicable requirements. Orders removal of CSA markings where warranted. Performs Pre-license and Routine factory inspections/audits on behalf of CSA Partners in North America.- Reviews listings of certified equipment and applicable Notices and Informs with manufacturers and arranges for corrections and updates where necessary. Performs Initial Factory Evaluations upon request. Executes special assignments, such as special visits to factories or other locations on behalf of Audits & Investigations. Witnesses, on behalf of jobholder/engineer, tests carried out by manufacturer’s personnel at factory locations, commensurate with experience and training.- Maintains follow-up systems and correspondence with manufacturers, addressing outstanding issues from discussions during preceding factory visit.- Prepares for Factory Inspection trips by gathering and reviewing all required files and documentation according to trip preparation procedures.-
- Accompanies regional and foreign personnel locally, on training, as required.

Education &Experience:
- 3-year Engineering Technologist diploma, or Licensed Journeyman or equivalent- 7 years, including previous Inspection or Certification experience

**Skills**:
- Strong interpersonal skills; self-starter; good decision-making skills and organizational skills.- Strong conflict resolution skills to be able to handle difficult situations.- With assistance, ability to read and interpret engineering drawings and test data.- Computer skills- Usage of calibrated measurement instruments, high voltage test equipment, hand tools.- Ability to manage multiple inspection files and changing schedules and deadlines with supervision.- Working knowledge of laboratory instrumentation, as well as general laboratory procedures as they relate to performing factory inspections.

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