Communications Coordinator

1 month ago


Waterdown, Canada Connon Nurseries Full time

**Title**: Communication Co-Ordinator **Reporting**: Communiation Manager

**Department**:Communication **Date issued**: 02.24.23

**LIST OF RESPONSBILITIES**
- Escalates customer issues to applicable supervisors/managers when concerns are unable to be resolved immediately
- Learn to identify customer needs or desires in order to recommend the appropriate product or service.
- Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
- Work with colleagues when necessary to resolve customer inquiries and complaints.
- Provide feedback to other departments to help improve sales, marketing, and business processes.
- Thorough understanding of our company’s products, policies and procedures to be able to answer any questions from customers.

**SKILLS REQUIRED**
- Excellent Customer service skills
- Strong decision-making skills
- Managing processes
- Ability to prioritize and multi-task
- Analyze information
- Highly organized
- Good communication skills
- Competent computer literacy
- Horticultural knowledge and an understanding of Connon’s internal processes and policies is a definite asset
- Ability to work Saturdays, long weekends, seasonal full time or part time as call volumes determine need

Connon Nurseries is an equal opportunity employer. Should you require any modifications during the interview process please connect directly with our Human Resources Manager.

**Job Types**: Full-time, Part-time, Seasonal
Contract length: 9 months

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Waterdown, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (preferred)

Work Location: One location

Expected start date: 2023-03-01



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