Claims Assistant

3 months ago

Markham, Canada Allstate Full time

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

**Who is Allstate**:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise.
- Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and _truly enjoy_ the work they do._

**Role Designation**: Hybrid - Home based & Markham office

**Job description**:
Reporting to Manager, National Claims Operations, this position provides support and customer service in the Claims Operations area. The Claim Assistant handles many tasks to support Claim Advisors, including but not limited to setting up and assigning claims, requesting reports, issuing payments and recoveries, and using multiple software. This role is within the Operations team and ensures ACG and the Claims department performance requirements are successfully met.

**Accountability**:

- Provide superior customer service experience for Claim Advisors of all levels
- Collaborate within the Operations team and Claim Advisors
- Provide on the job training for team members as requested by manager
- Proactively manage day-to-day priorities, balancing new assignments with active tasks
- Act as back up to other Claim Assistants
- General office duties

**Qualifications and Experience**:

- Minimum high school education or equivalent
- Customer service experience is required
- Commitment to providing outstanding customer service
- Proficient keyboard skills and computer literacy
- Excellent verbal and written communication skills
- Ability to collaborate with peers and subordinates to reach goals
- Highly motivated and able to work well independently
- Enrollment in CIP designation is an asset.
- Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs._

**À **propos** **d’Allstate**:
Allstate du Canada, compagnie d’assurance est un chef de file dans le domaine des assurances automobile et habitation; elle offre à ses clients des produits et services de prévention et de protection qui conviennent à toutes les étapes de la vie. Au service des Canadiens depuis 1953, l’entreprise met tout en œuvre pour que non seulement ses clients, mais aussi ses employés soient en bonnes mainsMD, comme en fait foi sa présence au palmarès des Employeurs de choix au Canada neuf années de suite, notamment en favorisant une culture organisationnelle inclusive et accueillante. Allstate du Canada tient à contribuer au mieux-être des communautés dans lesquelles elle exerce ses activités au moyen de partenariats avec des organismes caritatifs et de programmes misant sur la générosité de ses employés. À Allstate, nous avons conscience que la qualité de nos produits découle directement du niveau de satisfaction du personnel à l’égard de l’entreprise.
- C’est_ _pourquoi_ nous _misons_ sur le _maintien_ _d’une_ culture _où_ les _employés_ se _sentent_ _valorisés_ et _où_ _ils_ _peuvent_ _poursuivre_ _une_ _carrière_ _passionnante_. Les 5 _piliers_ de _notre_ proposition de _valeur_ aux _employés_ - _possibilités_, _souplesse_, esprit _communautaire_, _diversité_ et _environnement_ familial - _permettent_ de _s’épanouir_ de façon unique._

**Désignation du rôle **:Hybride - À domicile et au bureau de Markham

**Description du poste**:
Relevant du directeur ou de la directrice, opérations nationales, le ou la titulaire du poste offre un soutien et un service à la clientèle au sein des opérations des réclamations. Pour ce faire, il ou elle réalise plusieurs tâches visant à soutenir les conseillers en réclamations, y compris l’attribution des dossiers de réclamations, la demande de rapports, l’émission de paiements et de recouvrements, et l’utilisation de plusieurs logiciels. Le ou la titulaire fait partie de l’Équi

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