Manager, Warranty Claims

3 weeks ago

Markham, Canada Toyota Full time

Job Description

Manager, Warranty Claims

R6

Scarborough, ON

Toyota Canada Inc. (TCI) is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.

What Sets Us Apart?

A focus on People, Passion for Toyota, Innovation and Make Things Better has made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.

Job Summary:
What We’ll Bring:
- A hybrid work environment- A work environment built on teamwork, flexibility and respect- Competitive compensation package including health and dental benefits, and bonus- Health and dental benefits effective immediately- Company pension plan with matched contribution- Associate vehicle discount program- Company vehicle- Professional growth and development programs to help advance your career, as well as tuition reimbursement.- Fitness reimbursement- Great company culture - Respect for people and continuous improvement is at our core.- Paid holiday shutdown and competitive paid time off benefits.- Summer Hours - condensed work week during the summer- Sabbatical Leave Program

What You’ll be Doing:
- Manage all TCI claims for both Toyota Motor Corporation (TMC) factory warranty and ECP.- Manage the processing of warranty claims to maximize TCI warranty cost recovery.- Monitors daily, weekly and monthly claims processing based on systems reports and takes corrective action whenever necessary.- Manage warranty assistance line for Dealers.- Manage the warranty system to improve auto-acceptance and reduce claim interventions.- Ensures necessary actions are taken to reduce volume of claims rejections.- Manage the returned claims from TMC and make sure they are corrected and resubmitted for claim reimbursement- Manage and schedules the workload for the warranty claims associates.- Communicate effectively with TMC on ad hoc factory claims related issues or supply supporting documents when requested by TMC.- Recommend dealer training based on claims processing outcome and assists in issuing Warranty Administration Bulletins- Monitor claims payment from 3rd party vendors related to warranty and ECP claims.- Maintains close working relationship with Enterprise Systems Manager, Field Warranty Manager, ECP Manager, and Accessories Development Manager and other related Departments concerning warranty and ECP claims processing as well as manages the system programming and development.- Create warranty goodwill report and other ad hoc analysis to review with Management on monthly basis and seek opportunities to reduce goodwill expenses.- Review and approval of Technical Service Bulletins and Field Action bulletins (as required)- Plan and manage the Non recoverable Goodwill (NRGW) annual budget, quarterly forecast processes and ensures Sox compliance.- Ensure Sox compliance for warranty team in terms of SAP access (semi-annual review)- Prepare presentations and ad hoc proposals as requested.- Other duties as requested or required.

What You’ll Bring:
- University/community college degree/diploma- 7+ years of automotive business experience.- Excellent oral and written communications skills- Excellent interpersonal and organizational skills- Strong leadership skills- Proven capability to drive results.- Creative thinking - ability to come up with new innovative ideas.- Previous field experience is an asset.- Proficiency in MS Office

What You Should Know:
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law.

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