Manager, Warranty Claims

6 months ago

Markham, Canada Toyota Full time

Job Description

Manager, Warranty Claims

R6

Scarborough, ON

Toyota Canada Inc. (TCI) is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.

What Sets Us Apart?

A focus on People, Passion for Toyota, Innovation and Make Things Better has made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.

Job Summary:
What We’ll Bring:
- A hybrid work environment- A work environment built on teamwork, flexibility and respect- Competitive compensation package including health and dental benefits, and bonus- Health and dental benefits effective immediately- Company pension plan with matched contribution- Associate vehicle discount program- Company vehicle- Professional growth and development programs to help advance your career, as well as tuition reimbursement.- Fitness reimbursement- Great company culture - Respect for people and continuous improvement is at our core.- Paid holiday shutdown and competitive paid time off benefits.- Summer Hours - condensed work week during the summer- Sabbatical Leave Program

What You’ll be Doing:
- Manage all TCI claims for both Toyota Motor Corporation (TMC) factory warranty and ECP.- Manage the processing of warranty claims to maximize TCI warranty cost recovery.- Monitors daily, weekly and monthly claims processing based on systems reports and takes corrective action whenever necessary.- Manage warranty assistance line for Dealers.- Manage the warranty system to improve auto-acceptance and reduce claim interventions.- Ensures necessary actions are taken to reduce volume of claims rejections.- Manage the returned claims from TMC and make sure they are corrected and resubmitted for claim reimbursement- Manage and schedules the workload for the warranty claims associates.- Communicate effectively with TMC on ad hoc factory claims related issues or supply supporting documents when requested by TMC.- Recommend dealer training based on claims processing outcome and assists in issuing Warranty Administration Bulletins- Monitor claims payment from 3rd party vendors related to warranty and ECP claims.- Maintains close working relationship with Enterprise Systems Manager, Field Warranty Manager, ECP Manager, and Accessories Development Manager and other related Departments concerning warranty and ECP claims processing as well as manages the system programming and development.- Create warranty goodwill report and other ad hoc analysis to review with Management on monthly basis and seek opportunities to reduce goodwill expenses.- Review and approval of Technical Service Bulletins and Field Action bulletins (as required)- Plan and manage the Non recoverable Goodwill (NRGW) annual budget, quarterly forecast processes and ensures Sox compliance.- Ensure Sox compliance for warranty team in terms of SAP access (semi-annual review)- Prepare presentations and ad hoc proposals as requested.- Other duties as requested or required.

What You’ll Bring:
- University/community college degree/diploma- 7+ years of automotive business experience.- Excellent oral and written communications skills- Excellent interpersonal and organizational skills- Strong leadership skills- Proven capability to drive results.- Creative thinking - ability to come up with new innovative ideas.- Previous field experience is an asset.- Proficiency in MS Office

What You Should Know:
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law.

LI-AM1

  • Avp, National Claims

    4 days ago

    Markham, Canada Aviva Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. We're currently looking for a Senior Claims Leader to influence and operationalize the strategies and direction for our Surety and Home Warranty (HW) units. If you are you passionate about...

  • Assistant Warranty Manager

    6 months ago

    Markham, Canada Mattamy Homes Full time

    **Location**: Markham & Innisfil, Ontario **Company**: Mattamy Homes Canada **Department**: Warranty Department, GTA Low Rise Division **Employment Type**: Full-Time**Reports to**: Warranty Manager When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centered on a...

  • SAP Functional Analyst-warranty

    6 months ago

    Markham, Canada Toyota Full time

    Job Description SAP Functional Analyst-Warranty P-5 Scarborough, ON (Hybrid) Toyota Canada Inc. (TCI) is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts...

  • Residential Warranty Coordinator

    3 weeks ago

    Markham, Ontario, Canada Michael Page Full time

    About Our CompanyMichael Page is a leading global recruitment agency specializing in professional and executive job placement. We are dedicated to finding the best talent for top companies across various industries.We are currently working with an established developer/builder in Ontario and Western Canada who is looking to secure an experienced Customer...

  • Community Coordinator

    2 months ago

    Markham, Canada Mattamy Homes Full time

    **Location**: Markham, Ontario**Company**: Mattamy Homes Canada**Department**: Warranty, GTA Lowrise Division**Employment Type**: Full-Time**Reports to**: Warranty Service ManagerWhen it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people,...

  • Claims Specialist

    6 months ago

    Markham, Canada My Insurance Broker Corp Full time

    **Job purpose** Main function of this role is overseeing the entire claims process, from initial filing to resolution. This position requires strong organizational, communication and leadership skills. **Duties and responsibilities** Team Management: - Provide training, guidance, and performance evaluations for team members. - Ensure that claims are...

  • Warranty Administrator for Low Rise Residential Construction

    3 weeks ago

    Markham, Ontario, Canada Michael Page Full time

    About Our OrganizationWe are a leading recruitment agency with expertise in placing professionals in the construction industry. We are currently seeking an experienced Warranty Administrator to join our client, an established developer/builder dedicated to low and mid-rise residential building projects across Ontario and Western Canada.Job DescriptionThe...

  • Manager, Property Technical Claims

    2 months ago

    Markham, Canada Allstate Full time

    At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...

  • Claims Property Performance Manager

    2 months ago

    Markham, Canada Allstate Full time

    At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...

  • Claims Examiner

    7 months ago

    Markham, Canada guard.me International Insurance Full time

    Reporting to the Manager, the Claims Examiner is responsible for handling, evaluating and assessing medical and dental claims for our insureds in an accurate and efficient manner. You will be expected to be an active team member by supporting work efforts, providing feedback while ensuring customer service excellence. This is a full-time, salaried role with...

  • Claims Specialist

    3 weeks ago

    Markham, Ontario, Canada TD Full time

    At TD, we offer a competitive salary range of $71,000 - $111,700 CAD annually. This role is based in Markham, Ontario, Canada.About the RoleThis position involves handling complex claims that require expertise and risk management skills. As a Claims Specialist, you will be responsible for collaborating with internal and external partners to deliver an...

  • Claims Specialist

    2 months ago

    Markham, Canada TD Bank Full time

    **Work Location**: Markham, Ontario, Canada **Hours**: 35 **Line of Business**: TD Insurance **Pay Details**: $71,000 - $111,700 CAD TD Insurance is part of TD Bank Financial Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit...

  • Electronic Technician

    6 months ago

    Markham, Canada Warehousing & Distribution Full time

    Electronic Technician (NOC 2242) Product Testing & Warranty Team Do you love working in a fast-paced environment, where you constantly make meaningful contributions daily? We are looking for an amazing Product Testing & Warranty Specialist to support our growing team and company long term. **Detailed Role Overview**: The Electronic Technicians (NOC 2242)...

  • Electronic/computer Technician

    6 months ago

    Markham, Canada Warehousing & Distribution Full time

    Electronic/Computer Technician (NOC 2242) Product Testing & Warranty Team Do you love working in a fast-paced environment, where you constantly make meaningful contributions daily? We are looking for an amazing Product Testing & Warranty Specialist to support our growing team and company long term. **Detailed Role Overview**: The Electronic Technicians...

  • Claims Specialist

    2 months ago

    Markham, Canada Sécurité Nationale Compagnie d'Assurance Full time

    Description : TD Insurance is part of TD Bank Financial Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized...

  • Intermediate Adjuster, Claims

    1 month ago

    Markham, Canada Chubb Full time

    Adjudicate all lines of Combined products to Accident and Health. - Approve, deny, or inquire further for necessary information from claimants, doctors, or hospital to assess claimant’s eligibility for benefits. - Interprets and administers policy provisions including, but not limited to, eligibility and investigations. - Review incoming correspondence...

  • Commercial Claims Advocate

    2 months ago

    Markham, Canada Gallagher Full time

    Overview As the Commercial Claims Advocate, reporting to the Vice President of Claims Advocacy, you will be a part of the Ontario Claims Team, working directly with clients to receive and advocate for claims results in a Commercial Insurance setting. Work Environment Hybrid (Agile) – We at Gallagher enjoy the benefits of working remotely while also...

  • Claims Officer

    6 months ago

    Markham, Canada TD Bank Full time

    **Claims Officer**: - 425254BR **Job Category - Primary** - Insurance **Work Location** - 101 McNabb Street Insurance **Employment Type** - Regular **City** - Markham **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department Overview** - he Claims department is responsible for...

  • Intermediate Adjuster, Claims

    1 month ago

    Markham, Canada Chubb Full time

    Adjudicate all lines of Combined products to Accident and Health. - Approve, deny, or inquire further for necessary information from claimants, doctors, or hospital to assess claimant’s eligibility for benefits. - Interprets and administers policy provisions including, but not limited to, eligibility and investigations. - Review incoming correspondence...

  • Bilingual Claim I

    3 weeks ago

    Markham, Canada Chubb Ltd. Full time

    Adjudicate all lines of Combined products to Accident and Health. Approve, deny, or inquire further for necessary information from claimants, doctors, or hospital to assess claimant’s eligibility for benefits. Interpret and administer policy provisions including, but not limited to, eligibility and investigations. Review incoming correspondence concerning...