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Service Appointment Coordinator

1 month ago

Calgary, Canada Mercedes-Benz Country Hills Full time

**We genuinely care about our employees and look after them**
- Comprehensive Benefit program from day one
- RRSP Match Program
- Health Care Spending Account
- Promote from within with great incentives for career advancement
- Employee discounts for you and your family

**Tuesday - Saturday Schedule**

**Key responsibilities include, but are not limited to**:

- Managing incoming calls with the utmost professionalism
- Schedule management that includes booking, rescheduling and confirming appointments
- Greet and assist walk-in guests
- Gathering essential customer and vehicle information, and liaising with Service Advisors regarding upcoming jobs.
- Adhere to established service appointment and customer handling protocols, address customer concerns with Service Management, and conduct follow-ups as necessary.
- Manage and maintain vehicle keys, and important documents
- Always represent the dealership in a courteous and professional manner in attitude and appearance and behave ethically. Use professional demeanor in oral and written communication with internal and external customers.
- Describing the benefits of preventative maintenance, products and services to customers that walk in and over the phone
- Maintaining positive customer relations
- Accurate database management
- Ensure after service follow up is performed
- Customer Service outbound calls
- Organize valet drivers for Service Department
- Follow all company and manufacturer policies, directives, and procedures.
- Comply with required health and safety regulations

**Requirements**:

- Minimum 3 years customer experience
- Prior automotive experience is considered a strong asset
- Must have basic “technical” understanding.
- Ability to handle and understand customers’ expectations in the luxury service segment
- Strong Verbal and Written Communication Skills, Excellent Computer Skills and, Excellent Customer Service Skills
- Superior telephone mannerisms and strong interpersonal skills
- Excellent organizational, prioritizing and time management skills
- Negotiation, and objection handling skills

**McManes Automotive is an equal opportunity employer and an inclusive, accessible workplace.